Responsibilities

• Meet or achieve assigned outbound call and revenue goals through consistent and effective player outreach.
• Utilize customer management tools to prospect, develop, and maintain a robust player database.
• Achieve minimum daily call targets while executing strategic outbound marketing initiatives.
• Effectively book reservations and follow up with guests to confirm details, ensuring all arrangements are accurate and complete.
• Secure appropriate room types and coordinate welcome amenities; arrange show tickets, dining reservations, transportation, and other comps as needed.
• Build strong relationships between the property and premium guests to support long‑term engagement and loyalty
• Follow up with guests after their visits to express appreciation, confirm satisfaction, and encourage future trips
• Contribute to the growth of new business while nurturing existing player relationships to drive repeat visitation and property loyalty.
• Conduct persistent and effective telemarketing to both warm and cold leads as part of ongoing player development efforts.
• Represent The Venetian and The Palazzo by building positive rapport with guests and determining the most appropriate and effective communication channels.