Responsibilities

• Process and maintain Child Care Assistance Program provider registration records for child care providers eligible to receive Child Care Assistance Program payments, complying with department policies and federal and state laws and regulations.
• Provide extensive support and engagement to child care providers, with an emphasis on child care providers not licensed by Minnesota, to ensure that all providers are supported to provide child care to children utilizing CCAP.
• In collaboration with Child Care Assistance Program staff, MNIT, Program Compliance & Audits, Office of Inspector General, and other necessary parties, develop, implement, and document internal controls, strategies, system tools, and procedures for provider registration to ensure compliance with program requirements and prevent waste, fraud, and abuse.
• Advise, consult, and promote collaboration between federal, tribal, state, local agencies and the public regarding CCAP child care provider concerns and issues to support sound policy development; facilitate effective program integration and implementation; and increase public understanding and marketing of financial supports to Minnesota’s children, youth, families, and child care industry, across multiple program types.
• Perform other duties as assigned and serve as an effective member of the Child Care Assistance Program Team by contributing as necessary so the entire range of team responsibilities and activities is accomplished in an appropriate and timely manner.

Requirements

• Three (3) years of experience working in a child care-related or public assistance-related setting providing customer-facing services, utilizing technology systems, and coordinating with a team to ensure work is completed efficiently and according to workplace standards.
• Experience using technology, data, and/or eligibility systems used in public assistance and/or child care programs (preferably MEC², MEC² PRO, MAXIS, Develop, or the Provider Hub).
• Experience working effectively and culturally competently with others from different backgrounds and cultures.
• Experience providing exceptional customer service and communication in all interactions whether in-person, virtual, via telephone or through email.
• Experience working collaboratively on a team by contributing to shared duties and developing necessary subject matter expertise.
• A Bachelor’s degree in child development, early childhood education, family studies, human or community services, social work a related field may substitute for 12 months of experience or a Master’s degree may substitute for 18 months of experience.

Preferred

• Fluency in Spanish or Somali language.
• Experience developing and following written processes and procedures to resolve complex policy issues including developing, analyzing, and implementing legislation and program policies; interpreting policy; and monitoring compliance with state and federal rules and law.
• Knowledge of relevant barriers child care providers experience navigating state level systems.
• Experience in community engagement, outreach, training, and/or professional development.

Benefits

• Benefits
• As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
• Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.