Meta logo
Meta

Project Manager, Content Integrity Operations

New York City, NY (On-site)

$99K/yr – $144K/yrFull time

Posted 4 days ago

Job Description

Every day, people come to our apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Global Operations team exists to help them. Within Global Operations, Integrity Support Operations aims to create a safe, supportive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences. The Information Integrity team empowers users to reduce harm and confusion from misleading content across our apps, through two core programs: Community Notes, our growing contributor-driven program, and Third-Party Fact-Checking (3PFC), which supports misinformation enforcement and global regulatory compliance. We are seeking an experienced professional with a passion for mitigating real-world harm, protecting our community, and being the voice of our users. We count on our business systems analysts to deliver both qualitative and quantitative insights into user behavior in order to drive prevention and detection solutions at scale. By working cross-functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy, and other Meta teams to drive operational projects in a fast-paced and data-driven environment on the Information Integrity Operations team.
Responsibilities

  • Deeply understand the architecture and integration points of Meta's community support processes, products, and policies, including Community Notes and Third-Party Fact-Checking
  • Help review and implement content policies that take into consideration the needs of a global community
  • Work with cross-functional partners to assess support requirements for new product launches and program changes
  • Analyze complex support and review flows and provide recommendations for process, policy, and product improvements to develop scalable solutions
  • Manage global and cross-functional projects to improve user experience while partnering with teams such as Policy, Data Science, Product, Engineering, Operations, and external vendors
  • Support elections and critical-event readiness, including planning, monitoring, and rapid response during high-priority periods
  • Drive strategy for execution, planning, measuring progress, and sharing results
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • Design, test and optimize prompts for AI models, stay updated on AI advancements, and create technical documentation

Minimum Qualifications

  • Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
  • 4+ years experience in an operational/strategic role within a technology, policy, analytical, or operations field, or equivalent consulting experience
  • Experience resolving, communicating, and presenting issues and insights to both technical and non-technical audiences
  • Demonstrated experience problem-solving with consistent execution and the ability to influence and coordinate with cross-functional teams
  • Analytically driven, with experience understanding nuances and patterns within large data sets
  • Experience with SQL and data visualization

Preferred Qualifications

  • Experience working with global teams and diverse communities
  • Experience in Integrity, misinformation, elections, or content-policy operations
  • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
  • Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
  • Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
  • Experience managing vendor relationships

$99,000/year to $144,000/year + bonus + equity + benefits
Meta logo

Meta

Meta's mission is to build the future of human connection and the technology that makes it possible. Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following: • Start with an open mind. Whether you agree or disagree, engage with empathy. • Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect. • Keep it constructive. Use your interactions here to learn about and grow your understanding of others. • Our moderators are here to uphold these guidelines for the benefit of everyone, every day. • If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community). For a full listing of our jobs, visit https://www.metacareers.com

Founded in 2004
Menlo Park, CA, US
132K employees (40,751 in marketing)
www.metacareers.com

Salaries

Posted range

$99K/yr – $144K/yr

Taken straight from the job posting.

See all Meta salaries
Meta logo

Project Manager, Content Integrity Operations

Meta · New York City, NY · On-site