Definition

Definition: Under general supervision of the Residential Services Program Manager, this role serves as the Community education project coordinator for the Senior Home Repair and Replacement Program (SHRRP) and the ECS Residential Services Division. Coordinates the Community education and outreach goals of the SHRRP Program. Develops informative and visually engaging multimedia content and practical training curricula to enhance program participation and client success. Engages with Community homeowners and residential program participants through various outreach campaigns, media platforms and in-person presentations. This job class is treated as FLSA Exempt and considered a DRIVING position.
Essential Functions: Essential functions may vary among positions, but may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

• Project Coordination and Communication: Assist the SHRRP Program with customer service, monitoring and tracking the status of current and future Community education and outreach projects.
  • Monitor and ensure that all necessary planning, labor, materials and equipment required to sustain Community education and outreach projects are available when needed and that projects adhere to planned timetables.

• Outreach and Marketing: Coordination with division management, residential program partners, participants, and community departments to produce multi-media material that is relevant, informative, and visually appealing for outreach, marketing, and training purposes.
  • Plan, promote, and implement comprehensive homeowner education courses for the Senior Home Repair and Replacement Program (SHRRP).
  • Inform, educate, and train program staff in the delivery of practical knowledge and training as part of their daily interaction with clients.
  • Attend program and department events, activities, and seminars as required by the department and its programs to capture still photographs, interviews, and/or video as reference material to enhance ongoing outreach and marketing efforts.

• Content Development: Innovative development of high quality promotional and educational material that informs and engages clients and consistently yields favorable results for the Senior Home Repair and Replacement Program (SHRRP) and the ECS Residential Services Division.
  • Author engaging and informative practical education and training curricula designed to promote sustainable home-care practices that advance the mission and enhance the success of the SHRRP program.
  • Serve as primary graphic designer and multi-media resource for SHRRP and the Residential Services Division.
  • Work both independently and in a team environment to create effective, finished multimedia products for education, training, and program promotion.
  • Perform regular needs assessments to ensure that products, content, and engagement campaigns properly align with current program and departmental objectives.
  • Determine content appropriateness according to intended audience and use.
  • Design comprehensive seminar and workshop material/outlines for consistent outreach and organized training events.
  • Create supporting graphic materials for internal operating procedures and in-service training modules.
  • Author and design new and informative content for the SHRRP newsletter and social media posts.
  • Design and develop promotional materials such as fliers, brochures, newsletters, signage, and other outreach materials to engage program and departmental client base.

• Operations: Assist ECS Residential Services Division management with administrative support functions in accordance with established operating standards, procedures, budgets, ordinances, and Tribal policies and procedures.
  • Develop, maintain, and update outreach and training metrics to assist leadership with program oversight.
  • Create and maintain a comprehensive calendar of events for SHRRP outreach activities and training events.
  • Estimate and propose expense budgets for media production, promotional items, and educational material.
  • Organize and maintain digital files for SHRRP and the Residential Services Division.
  • Monitor trends in social media for best practices, tools, applications, creative management, and technologies.
  • Work with program leadership and program stakeholders to promote Community engagement and program awareness.
  • Assist division management with research and preparation required to meet quarterly reporting deadlines.
  • Assist program manager with preparing presentations for SHRRP and applicable eligibility requirements.
  • Assist department with establishing and maintaining a standardized electronic file structure.
  • Design and maintain web content in SharePoint for the ECS Residential Services Division.

• Event Planning and Training: Schedule and conduct training for Program participants and their families on residential topics such as home maintenance, home insurance, pest elimination, residential cleaning, organization, residential programs, and resources.
  • Coordinate outreach events, workshops, recognition events and smaller, targeted workshops.
  • Coordinate division base training, workshops, recognition events and smaller, targeted team building activities
  • Provide engaging and enriching training for personnel, offering varied teaching methods to diverse learners.

• Miscellaneous: Perform other job-related duties as assigned by the SHRRP Program Manager and/or RSD Operations Manager, Assistant Director, Director.

• Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the culture, history and government of the Salt River Pima – Maricopa Indian Community.
• Knowledge of public information/relations principles and practices.
• Knowledge of the basic photography, video, and podcast techniques.
• Skill in following oral and written instructions, policies, and procedures.
• Skill developing content, including copyediting, marketing collateral materials, newsletter and intranet site.
• Skill with Adobe Suite and other software programs required for social media, multimedia and web-based production.
• Skill managing social media platforms, leveraging analytics tools and writing/editing content.
• Skill reviewing the work of others to ensure accuracy and conformity with department policies and procedures.
• Skill in preparing written correspondence and reports.
• Skill in establishing and maintaining effective working relationship(s) with the public.
• Ability to provide excellent customer service.
• Ability to provide complex decision-making and problem-solving.
• Ability to communicate effectively with staff and members of the public.
• Ability to effectively manage production deadline stress and perform well under pressure.
• Ability to adapt to changing work situations and assignments.
• Ability to prepare correspondence, reports, etc., utilizing correct grammar, punctuation, spelling, and organization.
• Ability to respond to inquiries in a timely, accurate, and courteous manner.
• Ability to communicate clearly verbally and in writing technical information to technical and non-technical personnel.
• Ability to use initiative and independent judgment and recognize when to refer matters to management
• Ability to identify and maintain confidentiality of sensitive and important information while using diplomacy and tact.
• Ability to demonstrate exemplary teamwork.
• Ability to lift and carry 25 pounds.

Minimum Qualifications

• Education & Experience: Bachelor’s degree in marketing, journalism, advertising, adult education, communications, or related field.
• Two (2) years’ experience writing and/or editing published projects, portfolios, or relevant subject matter required; AND
• One (1) year experience in graphic design or web design required.
• Experience in a customer service environment is preferred.

• Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• Employment is contingent upon successful completion of an extensive background check and drug screening.
• Must possess and maintain a valid Arizona Driver’s License.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needs—the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.

Paid Leave & Holidays

Annual & Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.

Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.

Other SRPMIC Paid Benefits

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.

Additional Voluntary Benefits

WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.

Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.

Health Savings Account (HSA): Available to employees enrolled in the HDHP.

Supplemental Life & AD&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.

Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.

At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.