Responsibilities

• Own and manage the End of Service (EOS) process, including candidate identification, pipeline management, cross-functional coordination, execution tracking, and communication planning.
• Support global service pricing execution by maintaining price lists, pricing tools, regional guidance, and standard quoting inputs in alignment with Global Sales, Operations, and Finance teams.
• Coordinate day-to-day commercial support for regional teams, including pricing questions, quote escalations, special request triage, and clarification of service policies, while escalating strategic or customer-sensitive decisions as appropriate.
• Create practical tools, templates, FAQs, dashboards, and automated process improvements that reduce manual effort, improve quote turnaround time, and increase consistency across regions.
• Develop and maintain structured service offering packages, including refurbishments, trade-in programs, extended warranties, service agreements and other related programs.
• Gather customer, field service, and competitive feedback to identify service gaps, EOS implications, standardization opportunities, and potential new offerings for internal review.
• Support go-to-market execution by developing internal playbooks, sales enablement materials, customer-facing messaging, and rollout communications for approved service offerings.

Requirements

• Bachelor's degree or equivalent experience required.
• 5+ years of experience in product marketing, product management, service business, or commercial operations
• Experience with pricing, service offerings, or aftermarket business models preferred
• Strong ability to coordinate across Cross-functional and Global Teams
• Comfortable operating in a fast-paced environment with both strategic and execution-focused work
• Strong analytical and organizational skills with attention to detail
• Clear and practical communication style, especially when working across global teams
• Ability to travel up to 25% as required for business needs

Preferred

• MBA or advanced technical degree preferred
• experience in semiconductor, vacuum, industrial equipment, or global service environments preferred

Benefits

• Benefits : MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.