Responsibilities

• Manage U.S. service strategy across the product life cycle, from prelaunch through end of life, in partnership with the Project Management Office, divisional marketing, finance and service operations.
• Participate in monthly new product launch and end-of-life meetings to coordinate product life cycle service activities.
• Support global service needs by partnering with regional managers and providing guidance on global offerings.
• Drive successful capital equipment and service strategies across divisions by leveraging sales best practices and effective business processes.
• Develop service offerings and billable services that align with the service plan and ExpertCare portfolio.
• Develop and implement service sales execution plans in partnership with sales teams.
• Plan and develop sales representative training requirements in collaboration with marketing teams.
• Lead and facilitate monthly alignment meetings and quarterly business review content to align strategy, sales and delivery.
• Drive alignment, discussions and strategy related to annual operating plans, forecasts and strategic plans.
• Provide analytics, observations and actionable recommendations to leadership to support revenue growth.

Requirements

• Bachelor's degree.
• Minimum of 5 years' experience in a professional environment.
• Demonstrated ability to work effectively and influence within a cross-functional, matrixed organization.

Preferred

• Experience in sales analytics and operations.
• Product management experience.
• Demonstrated ability to build relationships and influence key partners.
• Experience with SAP, Salesforce, ServiceMax and Tableau.