Responsibilities

• Client Satisfaction
• Partner with discipline areas to support client marketing strategy, developing an understanding of brand-consumer dynamics that drive client growth
• Serve as a messaging subject matter resource, applying channel best practices and executional expertise across assigned programs
• Communication
• Ensure all internal teams and partner agencies have the information needed to successfully execute their responsibilities
• Communicate consultatively with team members across project management, technical, and marketing disciplines
• Build and maintain effective working relationships with day-to-day client contacts and internal partners, with growing exposure to senior client stakeholders under Director guidance
• Quality
• Ensure that the client’s performance objectives are met for their program while also overseeing completion of deliverables and adherence to timelines
• Partner with clients to clearly understand and define program goals, requirements, and success criteria

Requirements

• 6-8+ years of experience in marketing program/project management or technology, with a focus on digital marketing program delivery
• Demonstrated ability to work collaboratively across teams while contributing to the growth and development of peers and junior team members
• Exceptional written and verbal communication skills, with experience presenting to clients and cross-functional stakeholders
• Highly organized with the ability to manage multiple priorities simultaneously without sacrificing quality or accuracy
• Able to bridge technical and non-technical audiences, translating complex requirements into clear, actionable direction for marketing and business partners
• Experience supporting or coordinating project or development teams across digital marketing programs
• Proven experience in client-facing or client management roles, with a demonstrated ability to build and maintain strong relationships and be viewed as a reliable day-to-day partner
• Bachelor’s Degree required
• Extensive hands-on experience with one or more enterprise messaging platforms, including Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, or Braze required
• Willingness to travel up to 10–30% based on client and business needs

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.