The Police Communications Supervisor plans, organizes and supervises the employees involved in the daily operations of police communications.
Please note: Be sure to check your email junk/spam folders regularly for possible notifications and/or self-schedule interview invitations from Governmentjobs.
Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $47.70/hour.
Education And Experience

• A high school diploma or General Educational Development (GED) equivalent.
• Two years' of experience as a public safety dispatcher.
• Must have at least one year of Lead or Supervisory experience.
  

Licensing, Certifications And Other Requirements

• Obtain and maintain an Arizona Criminal Justice Information System (ACJIS) certification. Training is provided on duty and certification testing is completed within first six months of hire.
• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.
  

Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment.
Responsibilities
Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Oversees and monitors dispatch operations.
• Manages staffing levels to include covering unscheduled leave and vacation.
• Supervises employees and coordinates personnel-related activities to include, but not limited to training, approving work schedules, recommending /approving personnel actions, coaching and counseling, establishing performance goals and writing performance evaluations.
• Monitors incoming phone call volumes and answers incoming lines when calls are excessively high or during staff shortages.
• Operates radio and computer aided dispatch terminals to interact with and dispatch field personnel.
• Oversees the workflow for Public Records Request team responding to requests for Communications records.
• Troubleshoots minor equipment problems and orders repairs.
• Communicates significant incidents and repairs to Communications Division employees.
• Recommends additions and deletions to department's policies and procedures and training manual.
• Manages projects as assigned.
• Performs all essential functions and responsibilities of a police communications dispatcher.
• Notifies chain of command and command staff of incidents as appropriate.
  

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Concentrate on and complete tasks in the presence of distractions.
• Must possess the ability to distinguish the full range of color spectrum.
• Sit for extended periods of time.
• Wear a headset.
• Operate a foot pedal or transmit button.
• Move light objects for short distances.
• Visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios).
• Lift and carry materials weighing up to 30 pounds.
• Work is performed in a Police Communications Center environment.
• Operate a variety of standard office equipment including a computer, telephone, calculator, copy and fax machines requiring continuous and repetitive arm, hand, and eye movement.
• Work mandatory overtime and a rotating shift as required. Work evenings, nights, weekends and holidays to maintain 24-hour coverage of the emergency dispatch system.
• Respond to pages for emergency staffing.
• Enter data or information into a terminal, PC or other keyboard device using repetitive hand/eye movements.
  

Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation
• Employer contribution of $10 per pay period to employee's PEHP (Post-Employment Health Plan) account
  

Please visit the Human Resources and Benefits Information page for more information.
Selection Process
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state “See Resume” in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.
Education
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening
• Drug Screen
• Psychological Testing
  

The timeframe for reapplication with the Police Department varies based on the position and the needs of the organization.
The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.
PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.