Responsibilities

• All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club.
• At times may be directed to work on the casino floor including but not limited to; making contact with guests to reprint Players Club Cards, printing comps, signing-up new card memberships, promotional events and giveaways.
• Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
• Record information on new guests and updates computer files as needed.
• Evaluate and identify guests for participation with casino floor promotions.
• Participates in the preparation and execution of all Promotions and Special Events including tournaments, drawings, and parties.
• Work within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
• Responsible for adhering to established cash control policies and procedures.

Requirements

• High school diploma or GED equivalent.
• Must possess and demonstrate a positive attitude.
• Must possess and demonstrate a willingness to learn and have the ability to follow instructions and directions.
• Ability to work within a team-centered work environment.
• Must possess excellent communication and organizational skills.
• Demonstrated proficiency in Microsoft Word.
• Neat penmanship
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence.
• Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.

Preferred

• Bi-lingual in English and another language.
• Native American hiring preference applies.