Responsibilities

• direct regional marketing plans, strategies and tactics to achieve agency goals, such as increasing profitability, motivating agents and effectively managing expenses
• develop agency relationships that foster long-term partnerships to maintain and drive profitability
• review territory to drive new, profitable business growth and identify under-performing agencies
• understand and effectively leverage agency business opportunities, needs and performance objectives
• assist with the training and onboarding of new agents and customer support representatives, including learning the personal lines processing and policy issuance system
• work with underwriting to address agency issues including profitability, retention and matters related to agency personnel
• develop working relationships with other Cincinnati Insurance associates to enhance the servicing of personal lines business
• assume accountability for all aspects of agency management including training, agency reviews and new business assessment plans
• travel overnights on a monthly basis

Requirements

• a bachelor 0s degree or equivalent experience
• three of more years of personal lines insurance experience (preferred)
• ability to build and maintain positive relationships with agency personnel, field associates, and customers
• strong customer service and communication skills
• sound judgment and decision-making skills, with the ability to analyze information and determine appropriate next steps
• ability to prioritize and manage multiple tasks in a fast-paced, high-volume environment
• strong attention to detail and a commitment to accuracy
• critical thinking and problem-solving skills
• ability to work independently while contributing to a collaborative team environment
• flexibility and adaptability to changing priorities, processes, and business needs

Benefits

• a variety of benefits and amenities