Part-Time Concierge - 2nd Shift
Detroit, MI (On-site)
Posted 1 month ago
Job Description
Village Green is searching for enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you!
Pay ranges from $17.98 - $20.30
Job DescriptionPOSITION OVERVIEW
The concierge serves as a customer service/sales consultant. Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.
Schedule: Saturday, Sunday and Holidays
Shifts: 4pm - 12am
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
- Greet residents, guests, and prospects warmly and professionally.
- Manage lobby/front desk operations, including package handling, visitor check-in, and access control.
- Coordinate resident services such as amenity reservations and maintenance follow-ups.
- Monitor and maintain cleanliness and organization of lobby and shared spaces.
- Assist with scheduling tours and managing the guest log.
- Provide prompt, courteous assistance with resident inquiries or concerns.
- Follow up on maintenance requests to ensure resident satisfaction.
- Support communication efforts such as event reminders, notices, and newsletters.
- Help coordinate community events and engagement initiatives.
- Follow up with prospects after tours or inquiries to maintain engagement.
- Assist in preparing tour materials and keeping marketing collateral stocked.
- Update prospect traffic logs and CRM system as needed.
- Share general information about apartment availability, pricing, and amenities (referring detailed questions to leasing staff).
REQUIREMENTS
HS Diploma or GED required
Ability to apply good common sense when assisting residents and their guests
Must have the availability to work a flexible schedule any day of the week
Ability to resolve minor problems while maintaining a friendly and professional manner
Ability to communicate effectively
Must be team oriented
Additional InformationVillage Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.
As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.
We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.
Village Green
Village Green became one of the nation’s premier apartment companies by continually innovating to serve the evolving needs of residents and focusing on creating communities of long-term value. Today, we manage approximately 40,000 apartment homes within some 50 cities, along with integrated mixed-use retail spaces that include restaurants, coffee shops and markets.Our commitment, first and foremost, is to our customer—and that customer might be a resident, a client owner, or one of our 1,100 employees. TO OUR RESIDENTS — We believe customer service is priceless. Our operational philosophies are rooted in the underlying theme that it is our most important job to make the customer smile. We focus on community cleanliness, curb appeal, amenities, timely maintenance, resident programs, and best-in-class service to make each of our communities a great place to call home. TO OUR CLIENT OWNERS — We believe in the details. Our success comes only when we are effective at understanding and executing your investment goals for each asset we manage. Our interests are aligned through performance-based incentive fees to prove that we are committed to achieving the goals we set. We view our client owners as partners and steward your resources as if they were our own.
Salaries
Posted range
$18/hr – $20/hr
Taken straight from the job posting.
