Responsibilities

• Brand Ambassadors are the first point of engagement for guests visiting a Lucid Studio. They play a critical role in delivering an elevated customer experience, creating brand connection, and supporting daily studio operations.
• Welcome guests, answer general inquiries, and schedule test drives
• Capture high quality customer leads and interactions in CRM (Salesforce)
• Conduct customer needs assessments (budget, preferences, timing)
• Recommend suitable vehicles based on customer needs
• Refer high potential leads to Sales Specialists
• Ensure guests are directed to the appropriate next step in their journey
• Build deep knowledge of the Lucid brand, vehicles, and services
• Explain vehicle features, specifications, and pricing to stimulate consideration
• Provide backend operational support (order paperwork, order/vehicle status clarity)

Requirements

• Exceptional interpersonal and communication skills
• A passion for delivering outstanding customer experiences
• Experience in a customer facing environment (retail, hospitality, food service, etc.)
• Patience, professionalism, and adaptability in a dynamic retail setting
• Interest in electric vehicles and enthusiasm for building the Lucid brand
• Flexible availability including extended holiday mall hours, holidays and weekends
• 18 years old minimum
• High School diploma/GED required
• Prior experience with CRM tool such as Salesforce highly preferred
• Authorized to work in the USA (visas sponsorship not available)

Benefits

• medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program.