Responsibilities

• Develop and implement owner loyalty programs to increase customer retention and satisfaction.
• Analyze customer data to identify opportunities to increase customer loyalty and drive revenue.
• Develop and manage customer communication and marketing campaigns to promote owner loyalty programs and drive customer engagement.
• Provide training and support to the sales team to ensure they are knowledgeable about owner loyalty programs and can effectively communicate program benefits to customers.
• Collaborate with other departments, including service and parts, to ensure a seamless and cohesive customer experience.
• Analyze owner loyalty program performance and make recommendations for improvement.

Requirements

• Experience: 1 to 3 years of automotive dealership experience in sales, service advising, BDC management, or dedicated customer relations.
• Technical Skills: High proficiency with automotive dealership CRM software (e.g., VinSolutions, ReyRey) and customer feedback tracking platforms (such as Reputation.com or manufacturer survey dashboards).
• Soft Skills: Exceptional interpersonal communication, active listening, problem-solving, and conflict resolution abilities.
• Education: High school diploma or equivalent is required; an Associate's or Bachelor's degree in business administration, marketing, or a related field is strongly preferred.