Operations, Support & Technical QA Lead
USA (Remote)
Posted 2 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
As Nomara scales, our clients and internal staff expect a white-glove, zero-friction experience. We are looking for an Operations, Support, and QA Lead to serve as the critical bridge between our users and our engineering team.
This is not a passive support role. You will own frontline triage, reproduce bugs, manage user onboarding, and keep the operational dashboard running smoothly. You are the ultimate protector of the user experience.
Budget: $500/mo USD
Location: Remote
What You Will Do- Frontline triage and resolution for staff and clients over chat, email, and Loom.
- Reproduce bugs, capture console logs, write crystal-clear repro steps for engineering.
- Own manual QA on every new feature before it hits production.
- Onboard new users, super-admin housekeeping, seat provisioning, brand parameters, Drive folders.
- Maintain internal runbooks, FAQs, and help center docs.
- Obsessively detailed and organized.
- Calm and empathetic under fire, turns frustration into loyalty.
- Tech-fluent, comfortable with browser console, network tab, inspector.
- Bonus: SQL-curious, prior QA / support / startup ops.
Nomara USA
Nomara is a leading Social Media Marketing agency built for the fast-paced digital landscape. We don't believe in vanity metrics or "pretty" posts that don't convert. We combine raw creative talent with AI-driven strategy to build brand universes that demand attention and drive real ROI. Whether it’s organic dominance or high-performance paid ads, we move faster and hit harder than the competition. Welcome to the Nomara Way
