Operations & Client Success Assistant (Entry Level)

WNDW | Hybrid (NYC)

WNDW is the recognized leader in storefront billboard advertising across the U.S. With 30+ years in media, we still operate with a startup mindset, and deliver hyper-local OOH campaigns for agencies and brands nationwide.

We’re looking for an Operations & Client Success Assistant to support our sales and ops teams, and help keep campaigns organized and moving efficiently.

This is an entry-level role for someone who is proactive, organized, detail-oriented, and a strong problem solver. You’ll gain hands-on exposure to the full lifecycle of out-of-home advertising campaigns — from initial planning and location research through campaign execution, reporting, and completion.

You’ll work closely with our account executive and talent & operations people, while learning how different areas of the business work together to execute campaigns for agencies and brands nationwide.

What you’ll do:

• Research and source potential locations based on client targeting and campaign objectives
• Help build sample location lists and maps for client proposals
• Assist with selecting relevant past campaigns and developing case studies
• Support route planning and field logistics for campaign installations
• Assist with campaign reporting and data management
• Maintain organized and accurate location and campaign databases
• Help coordinate field teams and provide guidance and feedback as needed
• Support shipping, packages, and other time-sensitive campaign logistics
• Assist with campaign installations, audits, and quality assurance
• Organize travel documentation, receipts, and expense reporting
• Help troubleshoot day-to-day campaign and operational issues
• Provide cross-functional support across Client Success and Operations as needed

Who this is for:

• A self-starter who takes initiative and doesn’t wait to be told what to do
• Highly organized and detail-oriented
• Comfortable managing multiple projects, deadlines, and moving pieces at once
• A strong researcher and problem solver
• Strong written and verbal communication skills
• Comfortable working with data and maintaining accurate information
• Proficient in Word, Excel, and PowerPoint (or Google Docs/Sheets/Slides)
• Interested in media, advertising, out-of-home, client success, or operations
• A team player who is willing to jump in wherever needed
• No prior media experience required — just initiative, organization, attention to detail, and a willingness to learn

Work setup:

• Hybrid schedule
• WFH Mondays, Wednesdays & Fridays
• In-office Tuesdays & Thursdays (NYC)
• Monday–Friday, 9:30am–6:00pm ET

Compensation:

• Base salary: $50,000–$55,000 (entry-level, based on experience)
• Opportunity for growth within Client Success, Media, and Operations