Job Title: Operations Analyst, Retail Fulfillment

Department: Operations

Reports To: Sr. Supply Chain Manager

Annual Salary Range: $70,000 to $85,000

Location: El Segundo, CA (Hybrid)

Classification: Exempt/Full Time

Who We Are:

Westmore Beauty is a prestige, direct-to-consumer beauty brand that delivers instantly flawless-looking skin from head to toe. Founded by McKenzie Westmore from the award-winning Westmore family who pioneered the Hollywood makeup industry, our innovative, performance-driven formulas deliver instantly flawless, radiant skin and professional-level results, no matter your skill level.

You may have seen us going viral on TikTok and Instagram, or on the red carpet as a celebrity must-have. Whether our products are being used by makeup artists, celebrities, or everyday people – we aim to make flawless-looking skin and the confidence that comes with it accessible to everyone.

General Summary:

The Operations Analyst (Retail Fulfilment) is responsible for supporting end-to-end order fulfilment operations, inventory management and operational performance across retail, marketplace, and e-commerce channels. This role works closely with Supply Chain, Warehouse Operations, Customer Service, eComm, and third-party logistics (3PL) partners to ensure inventory accuracy, on-time fulfillment, and exceptional customer experience while driving continuous process improvement through data analysis.

This individual will own inventory planning for retail, etail and home shopping. Participate in the Business to Business (B2B) Sales and Operation Planning (S&OP) process with channel teams. Partners with eComm, Brand, Acquisition, Supply Chain, Product Development and Fulfillment Centers to meet demand for ongoing sales of existing and new product launches.

If you can thrive in a challenging fast-paced, customer focused environment, if you are outstandingly data driven, excel in communication and are experienced in driving change – then this is a perfect match for you!

Primary Duties and Responsibilities:

·        Order Fulfillment & Operations

·        Monitor daily order flow across Amazon, TikTok Shop, Retail, and other e-commerce channels.

·        Ensure orders are processed, fulfilled, and shipped within customer and marketplace service-level agreements (SLAs).

·        Investigate and resolve order exceptions, shortages, shipping delays, chargebacks, returns, and fulfillment discrepancies.

·        Analyze order flow from receipt through shipment and returns to identify bottlenecks or delays.

·        Coordinate with warehouses, co-packers, third-party logistics providers (3PLs), and transportation partners to maintain operational performance and resolve fulfillment issues.

·        Support new launches and promotional activities to ensure fulfillment readiness.

·        Inventory Management

·        Maintain inventory accuracy across ERP, WMS, retailer portals, Amazon Seller/Vendor Central, TikTok Shop, and other sales platforms.

·        Monitor inventory levels and support replenishment planning.

·        Analyze inventory variances and coordinate corrective actions.

·        Support inventory allocation during promotions, launches, and peak demand.

·        Coordinates set up of UPCs to product listings.

·        Facilitate channel team on B2B BOM creation, implementation and any change needed through ECO (Engineering Change Order) in Oracle system.

·        Partner with Logistics Providers to arrange for transportation of goods.

·        Perform Work Order Releases, Internal Sales Order Releases (ISO), Sample Orders, Purchase Order (PO) shipments, receipts and tracking from suppliers.

·        Function as liaison between accounting and suppliers, including invoice reconciliation.

·        Analytics and Reporting

·        Develop and maintain dashboards and reports tracking fulfillment and inventory performance.

·        Analyze trends in:

o Order Volume

o  Fill Rates

o  OTIF performance

o  Inventory turns

o  Return rates

o  Marketplace account health

o  Customer service metrics

·        Present recommendations to improve operational efficiency and customer satisfaction.

·        Cross-Functional Collaboration

·        Partner with Sales, Demand Planning, Procurement, Customer Service, and Finance teams.

·        Support forecasting and inventory planning activities.

·        Coordinate issue resolution with retailers, marketplaces, carriers, and logistics partners.

·        Participate in process improvement initiatives and systems enhancements.

·        Additional tasks may be assigned.

Experience and Skills:

·        • 2–5 years of experience in fulfillment operations, supply chain, retail operations, or e-commerce. 

• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, Power Query). 

• Experience working with ERP, WMS, OMS, or inventory management systems. 

• Strong analytical and critical thinking skills. 

• Preferred Experience with: 

• Amazon Seller Central or Vendor Central 

• TikTok Shop 

• Shopify 

• Retailer portals (Walmart, Target, Ulta, Sephora, CVS, Walgreens, etc.) 

• Experience working with 3PL and fulfillment providers.

Education:

• Bachelor's degree in Supply Chain, Business, Operations, Logistics, Analytics, or related field. 

Westmore Beauty provides competitive salary and benefits along with a beautiful work environment. 

Westmore Beauty is proud to be an Equal Opportunity Employer.