Hencove is a creative B2B marketing agency specializing in visual and narrative storytelling for clients at the intersection of healthcare, finance, and technology. As a remote-first team centered around Boston and New York, we serve as the outsourced marketing department for our clients — strategic thinkers, creative doers, and diligent planners. After more than a decade in business, we operate with a small, close-knit team that takes its work seriously and has a sense of humor about the rest.

Running a growing agency means there is always more to do than one person can handle. This role exists to help carry the operational load — supporting a wide range of tasks that keep the business running smoothly so the Founder can stay focused on leading the team, serving clients, and growing the agency.

Think of this as a part-time executive assistant with an operational mindset. Sometimes you'll own a task and other times you'll support. Sometimes it'll be straightforward and simple, other times it'll be convoluted and complex. Sometimes it will be a one-off project and other times a repeatable task. It will always be important.

In this role you'll work closely with the founder, and interact regularly with colleagues, vendors, and occasionally clients. No single area below is a full-time commitment — the value is in someone who can move across all of them.

We can't tell you why the echidna was chosen as the mascot for our ops team. We can't say it's wrong either.

Your responsibilities will span a range of operational areas, including but not limited to:

Finance, HR & People Operations

• Manage client invoicing in coordination with Daniel; track outstanding payments and follow up as needed
• Support expense tracking and vendor payments
• Assist with new hire logistics — tech setup, tool access, and onboarding coordination
• Conduct first-round resume reviews for open roles
• Maintain HR records and support benefits administration in Gusto

Day-to-Day Operations

• Manage software subscriptions, renewals, and vendor relationships
• Oversee the Hencove online swag store and team merchandise orders
• Maintain an organized inventory of tools, accounts, and licenses
• Coordinate internal meetings and external calls; proactively flag conflicts and protect time for high-value work

Sales & Business Development Support

• Keep HubSpot up to date with contact records, activity logs, and pipeline status
• Track deadlines, dates, and commitments tied to new business activity and flag them to Daniel
• Prepare materials, agendas, and follow-ups to keep opportunities moving forward

Special Projects

• Drive completion of internal initiatives that have been sitting on the wish list
• Research, draft, and implement operational improvements as identified

The right person for this role is looking to be the engine behind the scenes — reliable, efficient, and quietly indispensable. Culture at Hencove is alive and well; we welcome this person to join it, but it's not their job to tend to it.

More specifically, you are:

• Operationally sharp — you see what needs to get done and you do it without being asked twice
• Direct and confident — you communicate clearly, you push back when it makes sense, and you don't need a lot of handholding or affirmation to do good work
• Thick-skinned — you appreciate direct feedback and dish it out when warranted; if you see Daniel doing something you should be doing instead, you say so
• Highly organized and dependable — detail matters to you; things don't fall through the cracks on your watch
• Comfortable with ambiguity — this is a small agency, and the work varies; you adapt without making it a big deal
• Low-maintenance — you are self-sufficient and bring solutions, not problems

Prior experience at a marketing or creative agency, professional services firm, or small business in a similar or adjacent role is strongly preferred. Comfort with our tech stack matters too — we work in HubSpot, Monday.com, Slack, Box, Zoom, Gusto, and Harvest, and expect this person to get up to speed quickly and use these tools well.

• Part-time, approximately 20–25 hours per week with a flexible schedule that adapts to your life
• Competitive hourly rate commensurate with experience and 401(k) with employer match
• Ideally, one in-person day per week or bi-weekly at a mutually convenient Workbar location
• Plenty of gifts, goodies, and team activities both in-person and remote
• Access to Workbar coworking spaces across the Boston area with free weekly lunches

For our team to build brands that appeal to diverse audiences, we seek an inclusive and culturally competent team that includes diverse ideas, backgrounds, and experiences. Regardless of your background or how you identify, we encourage you to apply.

Visit www.hencove.com to learn more about our agency.