Ombudsman Adult Long Term Care Facility
Georgetown, DE
Posted 6 weeks ago
Job Description
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!
Summary Statement
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Visits facilities in response to complaints or on random periodic visits; interviews facility administrators, staff, residents and families to assess quality of care physically, emotionally and mentally.
- In cases of complaint, interviews involved parties, witnesses either individually and or as a group to ascertain facts, and recommends corrective action (e.g. increased staffing, additional training, closer attention to physical condition of patient or cleanliness of facility.
- In cases of alleged abuse, or neglect assesses condition of resident, investigates and compiles data to refer to attorney general, if necessary.
- Conducts in-house seminars to train staff on the rights of patients.
- Develops and monitors outreach programs with service agencies and community resources.
- Supervises staff of volunteers engaged in preliminary investigations, case findings and follow-up.
- Develops and maintains consumer hand book of long-term care facilities.
Job Requirements
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Six months experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
- Six months experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
- Six month experience in program evaluation such as evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
- Six months experience in interpreting long term care laws, rules, regulations, standards, policies and procedures.
- Knowledge of public relations, media relations or communications such as establishing and promoting a positive image with the public and informing or influencing specific audiences using internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events.
Additional Posting Information
The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.
Conditions of Hire
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.
DHSS does not provide employment-based sponsorship.
Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process.
Individuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.
If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
State of Delaware
The State of Delaware offers careers in a wide variety of fields. Employment with the State of Delaware not only provides you with the satisfaction of serving the public, but also provides endless career opportunities within our many state agencies and divisions. Delaware State employees provide a range of vital services and programs that protect our communities, preserve our quality of life and help us all create a better Delaware for ourselves and our families. State of Delaware employees serve a unique role as we do not just work for our state government. We serve our neighbors each and every day. Find our jobs at www.delawarestatejobs.com today!
Links
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