Contact Details:

Poonam Khandelwal

Email: poonam.khandelwal@peer-consulting.com

Cell: (732) 797-9766

Job Title: NYC 311 CRM Business Analyst

Location: Brooklyn, NY (Hybrid: Work location & Remote (3 days in office/2 days remote)

Duration:12 Months

Years of Experience: 10+ Years

Required Hours/Week: 35Hours/Week

Notes:

• Candidates must be local to the NYC area and available to attend interviews onsite.

Job Overview:

• The position requires a Business Analyst who will be responsible for requirements elicitation.
• They will act as a liaison between the Business, Development, Testing and Support teams and provide insight into technical designs, verify test conditions and assist with User Acceptance Testing and Demonstrations.
• Provide Subject Matter Expertise in Microsoft Dynamics CRM.
• Understand the business needs, elicit and document business requirements
• Conceptualize and design best-practice solutions that leverage product and industry knowledge, as directed by requirements.
• Communicate requirements and designs to business, development, testing and training teams; manage updates.
• Provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations.
• Validate that the application fulfils requirements and meets end user expectations.
• Manage defect triage during internal and external testing events.
• Work with project managers, product managers and product owners to obtain consensus and signoff on requirements deliverables.

Mandatory Skills/ExperienceNote:

• Minimum 8 years of relevant experience working with Microsoft Dynamics CRM.
• Experience developing requirements for multi-channel solution (ex. CRM application, online Portal, native Mobile Apps (iOS, Android).
• Deep know-how and proven record of Microsoft Dynamics CRM implementation life-cycle (participated in at least two implementations).
• Strong knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration etc.).
• Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design).
• Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.).
• Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources.
• Experience using SDLC management systems (like Azure DevOps) to capture and document requirements.
• Proficient computer user with experience using standard project tools including Microsoft Project, Excel and PowerPoint.
• Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.)
• Ability to take the initiative, be a decisive decision-maker and show confidence in decisions made.
• Ability to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project.
• Ability to see tasks through to completion without significant guidance.

Desirable skills/experience:

• Experience with Power Pages (Microsoft Dynamics Portal).
• Experience in performing Analysis and Design on large systems integration projects with multiple organizations.
• Experience with cloud-based CRM solutions.
• Strong writing skills.
• Microsoft Dynamics CRM certification(s).
• Team player who works well with technical and non-technical resources.
• Should be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications.
• Knowledge of NYC Government culture.