Create an Impact Every Single Day at Cedars-Sinai!

When the work you do every day directly affects others' lives, every effort and detail matters. This culture of passion and dedication flows through Cedars-Sinai. It’s one reason we’ve earned consecutive Magnet designation for nursing excellence. You will work with a team of world-class healthcare professionals and use innovative facilities. You’ll have what you need to accomplish something incredible—for yourself and for others. Join us and see why U.S. News & World Report named us one of America’s Best Hospitals!

Neonatal Intensive Care Unit at Cedars-Sinai Guerin Children’s: Expert Care for the Tiniest Patients. Cedars‑Sinai Guerin Children’s houses a state-of-the-art, Level IV neonatal intensive care unit (NICU). Each year, approximately 7,000 babies are born at Cedars-Sinai, and our Los Angeles NICU provides around-the-clock, life-sustaining care for those who are seriously ill. Specialists customize treatment approaches, from infant-led feeding to Southern California’s first Neuro Critical Care Program.

We are seeking a Nursing Communications Technician (NCT) to serve as a central communication and administrative resource for the NICU unit. Working under the general supervision of a licensed caregiver, the NCT supports patients, families, nurses, physicians, and other departments while helping the unit operate safely and efficiently.

Responsibilities

• Welcome patients, families, visitors, and staff and respond to requests with integrity and excellent customer service.
• Answer patient calls and call lights promptly and route or bring up requests to the appropriate clinical team member.
• Communicate patient needs to RNs and Clinical Partners in a timely manner.
• Respond promptly to bed alarms and bathroom calls and notify appropriate staff of patient-safety needs.
• Perform clerical and administrative functions related to medical records and unit operations.
• Review CS-Link and perform applicable admission, discharge, and transfer (ADT) tasks.
• Maintain and update staff assignment boards, contact information, patient call systems, locators, and pagers.
• Coordinate equipment tracking and repairs and maintain inventory of unit technology, including Voalte phones, chargers, and iPads.
• Assist with inventory control for forms, office supplies, and other unit resources.
• Welcome and orient new employees and staff floating to the department.
• Educate patients about available resources and technology.
• Maintain an organized workstation and protect patient confidentiality.
• Manage the unit tube system, excluding medications.
• Attend required Cedars-Sinai education and training sessions.

Qualifications

Education

• High School Diploma or GED, or equivalent experience, required.

Experience

• Minimum of 2 years of experience in a medical setting, or successful completion of an approved course in hospital clerical responsibilities.
• Knowledge of medical terminology preferred.