Media Technology Technical Writer
Orlando, FL (Hybrid)
Posted 4 weeks ago
Job Description
Technical Writer (Media Contact Centers training technology)
Onsite 4 days/week in Orlando FL
3 Months Contract
Description
Seeking a Technical Writer to design and develop instructional content across technical and operational domains. This role bridges documentation and learning design - translating complex systems and processes into clear, usable materials that support day-to-day operations and ongoing training.
Responsibilities
- Design and develop instructional content for users across technical and operational domains
- Document end-to-end business and system processes, including process flows and data flows
- Develop role-based training materials and learning assets in multiple formats
- Partner with Product, Engineering, and business SMEs to capture and validate knowledge
- Maintain and update documentation sprint-to-sprint as systems evolve
- Lead learning content projects from design through evaluation while managing timelines
Basic Qualifications
Heavy experience using Articulate
Preferred Qualifications
- Previous experience in writing operations level training (for example for contact centers and other business units)
- Prior experience working with more technical teams to do documentation
Education
BA/BS
The estimated pay range for this position is USD $75.00/hr - USD $77.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization. Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.Follow us on: Facebook: https://www.facebook.com/MilestoneTechnologiesIncTwitter: https://twitter.com/MilestoneTechBlog: https://milestone.tech/blog/
Salaries
Posted range
$70/hr – $77/hr
Taken straight from the job posting.
Links
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