Responsibilities

• Execute advertising orders on a global basis using internal and external tools (such as ad serving platforms like Google Ad Manager/Ad Butler and analytics tools like Tableau.
• Responsible for handling incoming support requests including click-activity, relevancy issues, and delivery schedules.
• Manage incoming orders for ad operations to ensure optimal execution (while maintaining standards of operation) and monitor ad performance to identify patterns and/or areas for improvement
• Understand customer needs/wishes and provide operational solutions to achieve customer goals
• Effectively partner and consult with internal (development, support, creativity, executive, etc.) and external stakeholders (customers, customer’s agency, etc.) at all levels to provide solutions and promote client retention
• Continuously influence the development of tools to track, measure, and optimize campaign performance and operations.

Requirements

• Bachelor's degree and at least 2+ years of relevant experience working within a service-oriented organization in an ad/media operations role (agency background is a plus)
• At least 2+ years of experience working with ad implementation and campaign executions on ad serving platforms (ex: Google Ad Manager, Ad Butler or OpenX)
• Solid data comparison/analysis skills
• Self-motivated, able to work independently (as well as with a team) and manage workload with minimal supervision
• Passion for facilitating internal and external customer satisfaction
• Excellent communication skills, superb attention to detail and ability to work successfully with data-oriented tasks
• Ability to thrive in a fast-paced environment managing and prioritizing multiple tasks while meeting tight deadlines
• Curious nature, filled with initiative and committed to follow-through

Preferred

• Experience with audience building/targeting software is a plus (ex: Bombora)
• Experience with HTML, JavaScript, Flash and Rich Media
• Experience with Photoshop
• Eye for visual aesthetics and creativity
• Comfortable with Mac computer

Benefits

• We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
• flexibility - Choosing between working at home and the office at other times is the norm here.