Responsibilities

• Campaign Setup & Activation: Translate marketing strategies into live, customer-facing "Save" offers and retention journeys across digital channels and rep systems.
• Audience Targeting & Data Management: Manage target customer lists and audience segments to ensure the right promotional offers reach the right customers.
• Omnichannel Campaign Alignment: Coordinate campaign timing and offer consistency across channels so a customer sees the same "Save" treatment whether they visit the online portal or talk to a live care rep.
• Campaign Monitoring & Issue Resolution: Track live campaign performance and serve as the first line of defense to quickly spot and resolve offer misfires, delivery issues, or customer friction points.
• Marketing QA & Offer Validation: Conduct end-to-end testing of promotional offers, badging, and pricing updates prior to launch to ensure a seamless, error-free customer experience.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in marketing operations, technical campaign execution, or churn management, with a track record of supporting customer treatments in a complex system environment.

Preferred

• Proficiency or formal training in data segmentation or data management techniques.
• Practical experience configuring basic workflows within a CRM or marketing automation platform (e.g., Salesforce, Marketo, Adobe, etc.).
• Ability to communicate technical problems or requirements to non-technical stakeholders clearly.
• Comfortable working with basic analytics and using data to make execution-level decisions .

Benefits

• Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.