Responsibilities

• Serve as the day-to-day operational owner and primary point of contact for Veeva Vault PromoMats
• Manage the end-to-end workflow for promotional materials, including submissions, review routing, revisions, resubmissions, approvals, release, and expiration
• Coordinate MLR reviews across Medical Affairs, Legal, Regulatory, Compliance, Marketing, Sales, Clinical Services, and other stakeholders
• Manage MLR review calendars, timelines, reviewer assignments, meetings, agendas, decisions, and action items
• Monitor material status and proactively communicate progress, outstanding actions, risks, and next steps
• Maintain accurate version control, metadata, approval documentation, and final approved records
• Coordinate release and expiration of approved materials
• Interface with Veeva Managed Services on system updates, workflow issues, enhancements, and process improvements
• Troubleshoot day-to-day PromoMats issues and coordinate resolution with Veeva and internal stakeholders
• Maintain PromoMats processes, documentation, and best practices and serve as an internal resource for users

Requirements

• 3–5 years of experience in marketing operations, project management, marketing, communications, or a related field; healthcare, diagnostics, life sciences preferred
• Experience managing or coordinating MLR review and approval processes strongly preferred
• Experience with Veeva Vault PromoMats strongly preferred
• Strong project management skills, with the ability to develop project plans, manage timelines, track deliverables, and keep projects moving
• Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with diverse stakeholders
• Exceptional organizational skills and attention to detail
• Highly proactive and dependable, with strong follow-through and the ability to anticipate needs
• Ability to manage multiple priorities and projects in a fast-paced environment
• Strong interpersonal and collaboration skills with the ability to work effectively across functions
• Proficiency with project management and business tools such as Asana, Microsoft Office, Salesforce, and related platforms

Preferred

• Experience with other regulatory or compliance review processes
• PMP certification or equivalent
• Experience in regulated pharmaceutical/biotech environment
• Demonstrated ability to work in fast-paced cross-functional teams

Benefits

• medical, dental and vision
• STD, LTD, Life, AD&D
• 401K with an employer match
• encourages a positive work life balance