Responsibilities

• Product Management: Maintain and improve the quality of the patient experience platform. Assist the Patient Marketing and Communication team to develop and deploy various enhancements, including but not limited to:
• Refined user dashboards and reporting tools
• Expansions to new populations or users
• Additional survey moments or questions
• Integrations with other platforms and tools
• Becoming subject matter expert for platform and voice of the customer work
• Suggesting additional enhancements and opportunities to improve in support of Village goals and priorities
• Project Management:
• Effectively manage time and task completion with independence and minimal support and oversight
• Develop and complete product enhancements and analyses in a timely and accurate fashion

Requirements

• Bachelor's degree required
• 0-2 years of relevant experience
• Experience within the SaaS industry or customer experience management preferred but not required

Preferred

• Experience within the SaaS industry or customer experience management preferred but not required

Benefits

• DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits.