Responsibilities

• Provide essential administrative support across a range of fundraising marketing campaigns, including processing invoices, tracking campaign expenditure, maintaining reports and managing campaign data.
• Respond to supporter enquiries with empathy, professionalism and excellent customer care.
• Support the delivery of fundraising marketing campaigns, developing your marketing knowledge through activities such as writing data briefs, checking campaign data, briefing creative artwork and drafting marketing copy.
• Work collaboratively with colleagues across specialist teams, including Data, Email Marketing, Compliance, Supporter Donations and Content, to deliver successful campaigns.
• Build positive relationships with external agencies who help us create impactful fundraising marketing.
• Help organise team meetings, away days and other activities that contribute to a positive, inclusive and collaborative team culture.
• Contribute to continuous improvement by working in line with Macmillan's values and supporting the team to deliver the very best experience for our supporters.

Requirements

• Excellent communication skills, with the confidence to communicate clearly by email, over the phone and in person.
• Strong organisational skills and the ability to manage multiple tasks while meeting deadlines.
• A customer-focused approach, with experience delivering excellent service and responding to enquiries with care and professionalism.
• The ability to build positive working relationships with colleagues, customers and external partners.
• Good attention to detail and confidence handling information accurately.
• Basic IT skills and a willingness to learn new systems and platforms—we'll provide training where needed.
• A collaborative mindset and a genuine desire to contribute to an inclusive, supportive team environment.

Benefits

• benefits and recognition