Responsibilities

• Greet customers and guests in the Marketing Office, Monday - Friday, 9:00 AM - 5:00 PM.
• Maintain Aline CRM records, including inquiries, customer data, lead assignments, and follow-up.
• Answer inquiry calls, gather customer information, and respond to questions as directed.
• Maintain sales collateral and promotional inventory; order supplies and code invoices.
• Maintain and audit resident and client admissions files.
• Track admissions in Aline CRM and provide weekly updates.
• Maintain accurate resident and apartment inventory.
• Assist with planning and executing marketing events.
• Create and maintain departmental SOPs.
• Prepare and format presentations for marketing, resident, and board meetings.

Requirements

• High school diploma or GED required; bachelor’s degree in Business, Marketing, or Organizational Development preferred.
• Valid VA driver’s license with a safe and acceptable driving record required.
• Minimum of three (3) years of relevant experience, preferably in sales support and marketing.
• Proficiency with CRM systems (e.g., Aline or similar) and Microsoft Office Suite.
• Strong data entry, database management, and reporting skills with high attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer service-oriented with a professional, responsive approach.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving skills with a focus on process improvement and efficiency.

Benefits

• Medical/Dental/Vision Insurance
• Paid Time Off + Six Paid Holidays
• Employee Assistance Program (EAP)
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• 403(b) Retirement Savings Plan w/ Employer Contribution
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Legal Resources & Identity Protection Plan