Responsibilities

• Own the end-to-end content operating model across all content production activities.
• Design, implement, and continuously optimize intake, prioritization, workflow, and approval processes.
• Manage production capacity planning across copywriters, writers, editors, and external resources.
• Establish and maintain service level agreements (SLAs), turnaround expectations, and production standards.
• Drive workload balancing and resource allocation based on business priorities and demand forecasts.
• Develop scalable operational frameworks that support global content production.
• Establish editorial guidelines, standards, and governance processes.
• Ensure consistency of voice, tone, messaging, accessibility, and brand compliance.
• Oversee review and approval workflows across stakeholders, legal, product, and partner organizations.
• Implement quality assurance processes and editorial audits.

Requirements

• 12+ years of progressive leadership experience.
• Proven success building and scaling global content operations organizations.
• Experience leading transformational initiatives involving process redesign and organizational change.
• Demonstrated capability influencing executive stakeholders and driving enterprise-wide adoption.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Preferred

• Experience leading in-house agency or content studio environments.
• Knowledge of marketing technology ecosystems, DAM, CMS, AEM, workflow automation, and content platforms.
• Experience implementing AI-enabled content production methodologies.
• Familiarity with modular content architecture and content supply chain frameworks.
• Global marketing experience within large enterprise environments.