*Department*: Third-Party Reproduction Services *Reports To*: COO / Executive Leadership *Employment Type*: Full-Time *Position Overview* The Manager of Surrogate & Egg Donor Services is an operational leader responsible for overseeing all surrogate and egg donor intake departments, screening protocols, and matching processes. Reporting to the COO, this role ensures operational excellence, screening integrity, pipeline health, and match efficiency across both divisions. The Manager is accountable for team performance, process optimization, data-driven decision-making, and the overall candidate-to-match lifecycle. This position requires a leader who balances empathy with accountability, someone who understands the emotional responsibility of family building while driving timelines, performance standards, and measurable outcomes. *Core Areas of Oversight* *  Surrogate Intake & Screening *  Surrogate Matching *  Egg Donor Intake & Screening *  Egg Donor Matching *  Pipeline Forecasting & Optimization *  Departmental Performance & Accountability *  Process Improvement & Scalability *Key Responsibilities* * Department Leadership & Accountability * Lead and manage Surrogate Intake, Egg Donor Intake, and Matching * Establish clear KPIs and department performance standards. * Conduct structured performance reviews and coaching * Foster a culture rooted in empathy, professionalism, responsiveness, and high standards. * Intake & Screening Excellence * Oversee all application review and qualification protocols. * Ensure compliance with medical, psychological, legal, and agency standards. * Maintain strict quality-control audits across both programs. * Improve intake-to-approval timelines without compromising screening integrity. * Identify operational inefficiencies and implement workflow improvements. * Matching Lifecycle Oversight * Oversee the full lifecycle from candidate approval through confirmed match. * Monitor match timelines and reduce approval-to-match cycle time. * Reduce rematch rates through enhanced compatibility screening. * Maintain candidate engagement during wait periods to prevent attrition. * Pipeline Strategy & Conversion Optimization * Improve inquiry-to-qualified-candidate conversion rates. * Improve approval-to-match ratios. * Track surrogate and egg donor attrition rates. * Collaborate with Marketing to align recruitment messaging with screening standards. * Forecast supply/demand balance between Intended Parents and candidates. * Develop strategic initiatives to maintain healthy pipeline flow. * Cross-Department Collaboration * Client Relations * Case Management * Marketing & Recruitment * Finance * Lead regular pipeline and match-readiness meetings. * Ensure seamless transitions between departments. * Escalate operational risks or bottlenecks to the COO as appropriate. * Data, Reporting & Strategic Insight * Monitor KPIs including: * Application-to-approval rate * Approval-to-match timeline * Match success rate * Rematch rate * Candidate attrition * Team productivity * Deliver monthly executive reports to the COO. * Provide strategic recommendations based on data trends. *Qualifications* * 3–5+ years in management overseeing multiple teams. * Deep knowledge of third-party reproduction processes. * Proven ability to scale systems and manage high-performing departments. * Strong conflict resolution and leadership presence. * Highly organized, data-driven, and process-oriented. *Leadership Profile* * Leads with compassion while enforcing standards * Direct and decisive communicator * Protects agency reputation and screening integrity * Comfortable making difficult operational decisions * Thrives in high-growth environments * Holds teams accountable while supporting development The Manager of Surrogate & Egg Donor Services plays a critical role in ensuring operational integrity while supporting the long-term strategic growth of the organization. *At Family Source Consultants, we lead with empathy, integrity, and purpose. You’ll be part of a team that’s changing lives—one family at a time. We offer competitive pay, unlimited PTO, a supportive work culture, and the opportunity to make a meaningful impact every single day.* Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Schedule: * Monday to Friday * Evenings and Weekends as needed Work Location: Remote Pay: $59,146.43 - $89,187.11 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance * Work from home Work Location: Remote