Responsibilities

• Launch & Operational Readiness • Own operational readiness activities for publisher launches, integrations, platform enhancements, and major changes.
• Coordinate readiness across Product, Engineering, Operations, Finance and Commercial teams.
• Ensure publishers are prepared to successfully transition into ongoing operations and support.
• Identify and escalate risks that could impact publisher experience, delivery, revenue, or operational performance.
• Publisher Success & Performance • Serve as the primary operational contact for assigned publishers.
• Develop a deep understanding of publisher business goals, operational processes and performance drivers.
• Monitor and improve publisher operational health, integration of health, service levels, and platform adoption.
• Analyze data and insights to identify risks, optimization opportunities, and growth potential.
• Own the collection, prioritization and communication of publisher feedback, translating operational and strategic needs into actionable product recommendations.
• Service Delivery & Escalation Management • Own operational issue management and coordinate resolution of publisher-impacting issues.

Requirements

• Experience in customer support, service delivery, account operations, publisher operations, partner management, technical account management, or related roles in retail media, SSP or platform
• Proven ability to manage complex customer or partner relationships and drive measurable business outcomes
• Strong analytical skills with experience using data and insights to identify opportunities, risks, and performance improvements
• Strong stakeholder management skills with the ability to work across Product, Engineering, Operations, Finance, and Commercial teams
• Excellent communication skills and the ability to present recommendations and insights to both operational and business stakeholders
• Self-starter with a strong sense of ownership, accountability, and continuous improvement
• Experience within digital advertising, commerce media, retail media, publisher ecosystems, ad tech, or related industries preferred.

Preferred

• Experience within digital advertising, commerce media, retail media, publisher ecosystems, ad tech, or related industries preferred.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement