Responsibilities

• Promotion Delivery Operations (Core Accountability): Own the end-to-end promotion delivery lifecycle across cruise ticketing, pre-cruise planning, and mobile app. Translate approved promotional strategies into executable requirements, timelines, and deployment plans; ensure all promotions are accurately configured, tested, QA'd, and launched on time; establish and enforce delivery standards, checklists, and quality gates; and serve as final operational sign-off prior to launch.
• Workflow, Process & Governance: Define and continuously improve promotion delivery workflows, roles, responsibilities, and SLAs. Reduce execution friction, rework, and defects through standardized processes and documentation; partner with Product and Technology to improve tools, templates, and automation; and maintain clear governance for promotional cadence, prioritization, and change management.
• Cross-Functional Coordination: Act as the operational bridge between Revenue, Merchandising, Marketing, CRM, Product, Analytics, and Technology teams. Coordinate promotion readiness across content, pricing, legal/compliance, UX, and tracking, and ensure CRM, email, and on-site promotions are operationally aligned and synchronized.
• Global & International Promotion Support: Oversee promotion delivery for international websites and markets, including UK, AUS/NZ, Asia, and Japan. Support localization requirements such as market-specific offers, timing, regulatory constraints, and execution nuances, and partner with regional eCommerce teams to ensure consistent global standards with local flexibility.
• Performance Monitoring & Issue Management: Monitor live promotions for accuracy, stability, and performance; partner with Analytics to validate tracking and identify execution-related issues; lead rapid response and resolution for promotion defects, outages, or misconfigurations; and conduct post-campaign reviews focused on execution quality, learnings, and operational improvements.
• People Leadership: Directly manage and develop three Promotion Analysts aligned to major business areas; set clear goals, priorities, and performance expectations; build a culture of operational excellence, accountability, and continuous improvement; and coach team members to become subject-matter experts in promotion execution.

Requirements

• Bachelor's degree in E-commerce or Marketing required (equivalent experience considered)> Master's in Business or Marketing preferred.
• Must be legally authorized to work in the United States.

Preferred

• Preferred: proven ability to build productive relationships and motivate teams; strong experience leading promotion delivery, agency, and testing professionals; demonstrated success driving revenue growth in eCommerce; strong understanding of eCommerce platforms, web analytics, and digital marketing; experience managing large eCommerce websites and pre-cruise planning tools; and proven ability to establish analytics strategy and communicate insights for data-driven decisions.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives