Responsibilities

• Lead digital programs and projects for customer communications across Avangrid Networks, including the planning, development and execution for customer alerts, push notifications, web, email, and similar.
• Identify opportunities to enhance digital communications through new channels, targeting strategies, and content approaches
• Own campaign performance measurement using tools such as Google Analytics and other digital analytics platforms. Analyze customer behavior, engagement, and conversion metrics to identify trends and actionable insights.
• Develop and deliver recurring campaign reporting (campaign-level, channel-level, and executive summaries)
• Collaborate with internal stakeholders to align communications strategy with business goals and customer needs.
• Delivers on-strategy, on-brand, on-time, on-budget results. Is the lead team member with respect to accomplishing day-to-day goals and provides expertise and immediacy of decision making.
• Holds project team members accountable for results.

Requirements

• Bachelor’s degree in communications, marketing, English, business, or related field with 7 years relevant experience required.
• Demonstrated experience using digital analytics tools (e.g., Google Analytics) to measure and optimize campaign performance.
• Hands-on experience creating and managing UTM parameters for campaign tracking.
• Excellent writing and editing skills, with a concentration in digital communications initiatives.

Preferred

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Benefits

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways