Manager, Production Services (Remote - US)
Connecticut, USA (Remote)
Salary Not AvailableFull time
Posted 7 weeks ago
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Job Description
Position Overview Of Manager, Production Services
ebbo is looking for a Manager, Production Services to oversee the development and maintenance of IT Operational applications to help monitor production websites. Using tools, languages, and programs like .NET, C#, PowerShell, New Relic, Splunk, Jira, and others, the Manager, Production Services builds software, monitors performance, and anticipates issues before they arise.
Duties And Responsibilities Of Manager, Production Services
About Ebbo 
At ebbo, our focus is on our team members. Your growth and work/life balance are always top of mind. You’ll be joining a company that values everyone’s input, rewards and recognizes exemplary work, prioritizes diversity, equity and inclusion and loves to have fun. You’ll also be a part of a company that is constantly being recognized for excellence. We were chosen as a “Connecticut Top Workplace” ten years in a row, named one of Boston’s Best & Brightest “Top Company Cultures” nationally and featured in Forbes, Fast Company, Glossy and Chain Store Age.
From a business perspective, ebbo is an all-in-one loyalty company. In addition to our suite of uniquely configurable loyalty solutions, ebbo’s data driven, full-service approach helps brands build customer engagement on repeat. ebbo also operates a direct-to-consumer business, called Clarus Direct. Learn more about us at https://www.ebbo.com/.
ebbo is proud to be an Equal Opportunity/Affirmative Action employer. As such we are collecting this data from applicants. Completion of this data is voluntary and will not affect your opportunity for employment or terms or conditions of employment. This data will be used for reporting purposes only and will be kept separate from all other personnel records and only accessed by the Human Resources Department. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law.
Submissions are governed by ebbo’s Employment Privacy Notice and the Top Echelon Privacy Policy.
Department: Data
This is a full time position
ebbo is looking for a Manager, Production Services to oversee the development and maintenance of IT Operational applications to help monitor production websites. Using tools, languages, and programs like .NET, C#, PowerShell, New Relic, Splunk, Jira, and others, the Manager, Production Services builds software, monitors performance, and anticipates issues before they arise.
Duties And Responsibilities Of Manager, Production Services
- Lead and mentor a team of Software Engineers to support a suite of loyalty program apps.
- Oversee development and maintenance of IT Operational applications to help monitor website performance.
- Contribute to strategic direction of support processes and technologies.
- Drive development, research, and implementation of tools to monitor applications, websites, and systems for optimal performance.
- Build software to help automations and support teams.
- Spearhead automation of alerting on issues with backend jobs and processes, advise and build for manual processes.
- Identify and address root cause of website performance or job issues.
- Detect and troubleshoot issues/suggest possible remedies for automatic resolutions.
- Anticipate and manage issues before they disrupt processes.
- Bachelor's degree in computer science or a closely related field.
- 5+ years of experience in the same or closely related software engineering role supporting IT Operations
- Experience must include . NET, C#, PowerShell, New Relic, Splunk, SQL Server, and Jira.
- Unlimited PTO, closing every Friday at 2pm (all year round) and a paid week off between Christmas and New Year's.
- Health Benefits: Medical, Dental, Vision, Disability, Life, Safe Harbor 401K plan with a 3% contribution from ebbo, 100% vested to you right away.
- Annual bonus and merit increases.
- DEI Program and Wellness Program with great prizes.
- Every team receives an annual budget for training opportunities.
- Tons of opportunity for mentorship and growth (career trajectories for employees).
About Ebbo 
At ebbo, our focus is on our team members. Your growth and work/life balance are always top of mind. You’ll be joining a company that values everyone’s input, rewards and recognizes exemplary work, prioritizes diversity, equity and inclusion and loves to have fun. You’ll also be a part of a company that is constantly being recognized for excellence. We were chosen as a “Connecticut Top Workplace” ten years in a row, named one of Boston’s Best & Brightest “Top Company Cultures” nationally and featured in Forbes, Fast Company, Glossy and Chain Store Age.
From a business perspective, ebbo is an all-in-one loyalty company. In addition to our suite of uniquely configurable loyalty solutions, ebbo’s data driven, full-service approach helps brands build customer engagement on repeat. ebbo also operates a direct-to-consumer business, called Clarus Direct. Learn more about us at https://www.ebbo.com/.
ebbo is proud to be an Equal Opportunity/Affirmative Action employer. As such we are collecting this data from applicants. Completion of this data is voluntary and will not affect your opportunity for employment or terms or conditions of employment. This data will be used for reporting purposes only and will be kept separate from all other personnel records and only accessed by the Human Resources Department. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law.
Submissions are governed by ebbo’s Employment Privacy Notice and the Top Echelon Privacy Policy.
Department: Data
This is a full time position
ebbo
ebbo is an all-in-one loyalty company that has helped leading brands build unforgettable customer experiences for over two decades. With our data-driven strategy, full-service approach and the unwavering support of the people behind our platform, our dedicated team will work with you to understand your loyalty goals, innovate solutions and help you build customer engagement on repeat. ebbo is headquartered in Rocky Hill, CT with team members all over the U.S.
