Manager, Performance Marketing

Berea, OH (On-site)

Salary Not AvailableManager3+ years expFull time

Posted 2 days ago

Job Summary

Own and optimize performance marketing across paid and owned channels to drive ticket sales, memberships, and fan engagement.

  • Develop and manage budgets and media plans tied to real-time data and seasonality.
  • Lead strategy for messaging across email, SMS, push, and O&O assets to ensure consistent cadence and performance.
  • Oversee creative development for channel-specific assets and coordination with league partners.

Job Description

Responsibilities

  • Develop and manage performance marketing budgets and media plans, allocating spend across channels based on real-time performance data and seasonal priorities.
  • Plan, execute, and optimize paid media campaigns across paid social (Meta, X, TikTok, LinkedIn), connected TV, programmatic display and SEO to drive ticket sales, membership, and fan affinity program growth goals.
  • Serve as primary owner of strategy for marketing messaging for Owned & Operated (O&O) channels including email marketing, SMS, push notifications, team radio and TV broadcast spots, ensuring consistent messaging, cadence, and performance tracking across all platforms.
  • Build messaging for email/SMS/push marketing calendar, including segmentation, automation flows, and A/B testing to maximize open, click, and conversion rates.
  • Oversea campaign strategy and execution for season ticket renewals, schedule release, single-game ticket on-sale, and group sales promotions, aligning paid and owned tactics to hit revenue targets.
  • Lead creative process with internal teams to develop channel-specific ad and O&O assets (video, static, radio scripts, push copy) tailored to platform best practices.
  • Coordinate with league marketing team to leverage league-owned assets, co-branded creative, and shared media opportunities that extend the club's reach.
  • Integrate content creators and influencers for game-day activations, ticket promotions, and O&O content amplification.
  • Monitor, analyze, and report on campaign KPIs (CPA, ROAS, CTR, conversion rate, list growth, engagement rate) and translate insights into actionable optimization recommendations.
  • Collaborate with Business Analytics team to ensure clean data flow between ticketing/CRM systems and marketing platforms.

Requirements

  • Bachelor's degree in Sport Management, Marketing, Communications, Business, or related field.
  • 3-5 years of experience in performance marketing, digital marketing, or CRM/lifecycle marketing, ideally within sports or entertainment.
  • Excellent project management skills with the ability to run multiple concurrent campaigns in a fast-paced, deadline-driven environment.
  • Extensive experience with project tracking software, inputting and tracking marketing campaigns (i.e. Asana).
  • Strong written and verbal communication skills for cross-functional collaboration with Ticket Sales, Digital, Business Analytics and Content teams along with League partners.
  • Proven hands-on experience anchoring strategy for paid social campaigns, including budget management and platform-level optimization.
  • Strong familiarity with email/SMS/push marketing platforms (e.g., Eloqua, Attentive ) and CRM/ticketing systems (e.g., Ticketmaster).
  • Analytical mindset with proficiency in Excel/Sheets, Google Analytics, and platform ad managers (e.g., Meta Ads Manager, TikTok Ads).
  • Experience integrating influencer/creator partnership campaigns and measuring content performance.
Cleveland Browns logo

Cleveland Browns

3.3 Glassdoor

The Cleveland Browns are a franchise with not only a rich tradition and heritage, but an outstanding fan base that spans worldwide. The Browns have a wonderful history and legacy of success that dates back to 1946 – the Club’s first year of existence when it played in the All-America Football Conference. The AAFC merged with the National Football League in 1950 and the Browns went on to appear in the title game in each of its first six years in the NFL, winning three. In all, the team boasts eight league championships and has 16 former players/coaches enshrined in the Pro Football Hall of Fame.

Founded in 1946
Berea, Ohio, USA
797 employees (139 in marketing)
46% recommend to a friend
40% CEO approval

Marketing Team

Marketing Team Size
91 (11% of company)
Median Career Experience
3 years
Median Tenure
3.3 years
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
1.2M
Monthly Google Ads Budget
$6.2K
Traffic Source Mix
Search
44.8%
Direct
46.4%
Referral
6.4%
Social
2%
Paid
0.3%

Headcount Trend

Current headcount: ~797

Recent News

Cleveland Browns logo

Manager, Performance Marketing

Cleveland Browns · Berea, OH · On-site