Responsibilities

• Use technical knowledge and expertise of our email marketing software, Microsoft Dynamics Customer Insights, to translate approved email designs into emails that render well across a variety of email clients and devices.
• Support the deployment of successful email and lifecycle marketing campaigns through compiling segmented marketing lists, completing quality assurance checks, configuring deployment journeys and other tasks as assigned.
• Provide insights and recommendations for completed email campaigns through data-driven analysis and knowledge of industry best practices.
• Support email marketing platform users throughout the organization through capacity building, troubleshooting support, and request queue management.
• Provide additional execution support to Digital Marketing subteam members in various marketing software beyond email, such as SMS, web, personalization tools, or other tools.
• Building email designs for various campaigns into our email marketing platform, Microsoft Dynamics Customer Insights
• Debugging emails using HTML/CSS during the quality control process and making revisions.
• Setting up the deployment of email campaigns, including using Boolean logic to correctly identify ideal contacts.
• Supporting other email marketers across the organization with troubleshooting various projects via Slack and live office hours.
• Generate and analyze analytics from the latest completed email campaigns, creating summary reports and presenting those findings to the larger marketing team

Requirements

• Bachelor's degree or equivalent practical experience
• At least 2 years of experience working in marketing, technology, or related field
• Experience with email marketing tools (e.g. Salesforce Marketing Cloud, Microsoft Dynamics, Braze, Iterable, etc.)
• Basic CSS, HTML, and programming logic knowledge
• Data-orientation and experience with collecting and presenting analytics
• Exceptional communication and presentation skills
• Exceptional attention to detail and ability to meet deadlines for multiple projects simultaneously
• Learning-orientation and desire to seek and grow from feedback
• Experience training others and providing end-user support