Responsibilities

• Establish and scale a campaign quality framework that drives successful campaign launches, improves operational consistency, and enhances merchant acquisition outcomes across multiple product lines.
• Own end-to-end campaign readiness and validation, ensuring customer journeys, lead routing, offer delivery, and acquisition experiences perform as intended to maximize conversion and customer satisfaction.
• Drive continuous improvement through quality insights, identifying root causes, reducing campaign defects, accelerating issue resolution, and improving overall campaign effectiveness.
• Influence cross-functional decision-making by partnering with Marketing, Sales, Product, Technology, Revenue Operations, Merchant Operations, Underwriting, and external vendors to strengthen campaign execution and business results.
• Monitor and improve key performance outcomes, including lead quality, routing accuracy, speed-to-lead, underwriting submissions, boarded merchants, and customer experience metrics.

Requirements

• 7+ years of experience in Campaign Management, Marketing Operations, Revenue Operations, Sales Operations, Customer Relationship Management (CRM) Operations, Business Analysis, Quality Assurance, or related disciplines.
• Proven success leading cross-functional campaign launches and delivering measurable improvements in performance, quality, and customer outcomes.
• Strong knowledge of Salesforce and marketing automation platforms, with the ability to optimize processes and ensure high-quality campaign execution.
• Exceptional analytical and problem-solving skills, using data and insights to identify opportunities, drive improvements, and influence business decisions.
• Ability to build alignment and drive results across diverse stakeholder groups, exercising leadership and influence regardless of reporting relationships.

Preferred

• Experience in payments, financial technology (fintech), software as a service (SaaS), merchant services, or SMB acquisition environments.
• Experience with tools such as Marketo, Jira, BrowserStack, Structured Query Language (SQL), Tableau, or Power BI.
• Knowledge of merchant onboarding, underwriting processes, credit card processing, and payment workflows.

Benefits

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise.
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements