The Manager of Alumni Support is committed to advancing the postsecondary success and long-term engagement of Friendship alumni. This position is responsible for developing and implementing comprehensive alumni support strategies that increase college enrollment, persistence, completion, career attainment, and alumni engagement across Friendship's growing alumni network. The Manager serves as the primary steward of alumni relationships and plays a critical role in maintaining lifelong connections between Friendship and its graduates.

• Collect, analyze, and interpret alumni data (college enrollment, persistence, and completion) to inform program design and resource allocation;
• Maintain accurate, real-time alumni records within designated platforms (e.g., Beyond 12 or similar systems), ensuring consistent documentation of all alumni interactions;
• Develop and manage dashboards and reports that track key performance indicators, including persistence and completion rates;
• Establish systems for early identification of alumni at risk of stopping out and coordinate timely interventions;
• Use data to segment alumni populations and tailor supports based on need (e.g., first-year college students, near-completers).

• Design, administer, and analyze an annual portfolio of alumni surveys that measure college persistence, degree attainment, employment status, career progression, financial barriers, and overall alumni engagement;
• Develop differentiated survey strategies for recent graduates, current college students, college graduates, and established alumni;
• Utilize survey results to identify trends, emerging needs, and opportunities for enhanced alumni support services;
• Present survey findings and recommendations to school and organizational leadership;
• Maintain longitudinal data on alumni outcomes to support continuous program improvement and strategic planning;
• Collaborate with internal and external stakeholders to benchmark Friendship alumni outcomes against local and national trends.

• Implement a case management model that ensures consistent, individualized outreach to alumni throughout the academic year;
• Conduct regular one-on-one check-ins (virtual and in-person) to assess academic, financial, and social-emotional needs;
• Connect alumni to critical resources, including academic advising, financial aid support, mental health services, and campus-based supports;
• Manage and deploy financial supports (e.g., persistence funds, textbook scholarships) strategically to remove barriers to college retention;
• Provide targeted support at key transition points (e.g., first-year persistence, transfer support, re-enrollment for stop-outs);
• Partner with the Associate Director of College and Career Pathways to refer and support alumni who transition out of college into alternative pathways.

• Develop and maintain relationships with colleges and universities enrolling Friendship alumni to support student success and data sharing;
• Collaborate with the Associate Director of College and Career Pathways to ensure alignment between college persistence efforts and broader career pathway supports;
• Partner with internal high school teams to align pre-college programming with postsecondary expectations;
• Provide feedback to school leaders on trends impacting alumni success to inform improvements in college readiness programming.

• Design and implement a comprehensive alumni engagement strategy focused on college persistence and completion;
• Coordinate opportunities for alumni to remain connected to Friendship through networking, mentoring, and engagement events;
• Support alumni-facing programming such as workshops, communications, and outreach that reinforce college success skills;
• Collaborate with the Associate Director to ensure alumni programming reflects both college and career pathways.

Alumni Events and Engagement

The Manager serves as the lead coordinator for Friendship's signature alumni events and engagement activities. Specifically, the manager will:

• Plan, coordinate, and execute Friendship's annual Alumni Week activities across campuses;
• Lead the planning and implementation of the Annual Alumni College Graduation Celebration and other recognition events honoring alumni achievements;
• Coordinate alumni networking events, career panels, mentorship opportunities, and engagement activities designed to strengthen alumni connections to Friendship;
• Develop annual engagement calendars that provide meaningful opportunities for alumni involvement and participation;
• Recruit alumni speakers, panelists, mentors, and volunteers to support Friendship students and programs;
• Collaborate with school leaders and Community Office departments to ensure alumni events align with organizational priorities and goals;
• Track attendance, participation, and engagement metrics to evaluate the effectiveness of alumni events and initiatives.

• Collaborate with counselors, principals, and Community Office staff to ensure a seamless K–12 to college transition;
• Align alumni initiatives with Friendship’s broader college and career readiness strategy;
• Provide regular updates to leadership on alumni outcomes, challenges, and program impact;
• Work in close partnership with the Associate Director of College and Career Pathways to ensure coordinated support across all postsecondary pathways.

• Maintain confidentiality of all alumni records and communications;
• Ensure compliance with data reporting requirements and organizational policies;
• Perform other duties related to alumni support and postsecondary success as assigned.