Responsibilities

• Support the Fan Research manager on all research projects across quantitative and qualitative methodologies
• Work with cross-functional teams to distribute research activities among a highly passionate audience
• Design questionnaires, program surveys, monitor fieldwork, analyze data, and synthesize results
• Translate complex data into clear, actionable insights that influence strategy and decision-making
• Incorporate first-party transaction data in primary research findings to deliver cohesive, data-driven stories
• Work collaboratively across all lines of business including food & beverage, fan experience, venue operations, and premium services to drive innovation across the organization

Requirements

• Bachelor’s Degree required
• 1-2 years of work experience in consumer insights, either at a market research agency or in-house at an entertainment, media, or consumer brand
• Proven experience writing surveys, in-depth interview guides, and focus group discussion guides
• Strong analytical skills and the ability to synthesize large data sets into clear, actionable insights
• Keen eye for detail – especially when it comes to data accuracy in reporting
• Proficient in PowerPoint; comfortable creating polished, visually engaging reports
• Experience with self-service survey tools like Qualtrics or Alida
• Experience with data visualization and analytics tools (e.g., SPSS, Displayr, Tableau, R) is a plus
• Willingness to pitch in on every phase of a research project — from programming a survey to presenting results
• Ability to iterate quickly and adapt to business needs with agility

Benefits

• HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH : 401(k) program with company match, stock reimbursement program
• FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS : Volunteer time off, crowdfunding match