Leasing Specialist - Maverick Modern Apartments
Greenwood, IN
Posted 3 months ago
Job Description
- Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
- Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
- Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
- Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
- Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
- Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
- Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
- Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
- Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
- Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
- Receive and triage maintenance requests, creating work orders and coordinating resolutions.
- Monitor property appearance and safety concerns, reporting issues promptly.
- Participate in required training and development activities, including occasional travel and weekend work.
- Other duties as assigned.
Qualifications and Requirements
- Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
- Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
- Must be consistently detail oriented.
- Ability to recognize personal shortcomings.
- Excellent written and verbal communication.
- Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
- Arrive to work on time.
- Must pass background check and drug screening.
- Able to work in unison with a team.
- Takes full responsibility for actions and works collaboratively to find solutions.
- Coachable.
- Positive Attitude.
- Ability to listen and understand intents and goals.
- Relentless problem-solving skills.
- Ability to think 2+ steps ahead and anticipate what comes next.
- We are all broom pushers. Must be willing to work and support at all levels.
- We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
- Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.
Physical Demands
- Ability to climb up to four flights of stairs to access apartments.
- Ability to walk several acres to tour community.
- Some lifting; up to 25lbs.
- Ability to sit or stand for long periods at a time.
- Garrett Residential Onboarding in Indianapolis.
Ongoing Training
- Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.
The Garrett Companies
The Garrett Companies is a full-service multifamily development, construction, and management firm based in Indiana, Colorado, & Tennessee. Our company leadership specializes in the multifamily industry and boasts a diverse array of project successes in multiple markets including new construction, infill, and mixed-use developments. The Garrett Companies has been involved in the development of 50+ projects totaling over 17,000 apartment homes in 17 states. Our mission is simple: To develop, build and manage multifamily assets nationwide using an approach that builds value, eliminates risk and provides superior risk adjusted returns. Our vision is bold: Through the relentless pursuit of excellence become the most successful multifamily development company in the country, and to use that success to better our team, communities in which we work, and the lives of those that choose to call our campuses home. We have been recognized as a "Best Place to Work” because of our people. Our approach to hiring is to find people with talent that also have a desire to make things. As simple as that sounds...in this industry there always seems to be too many managers, and not enough creators. We look for creators! Our creators come from varied backgrounds and have been instrumental in breaking old work habits for the better – and also identifying opportunities to create new methods that make our projects better (in terms of profitability, design, and livability).Our team works hard and plays hard. We respect that a person is more than their job. We encourage time off to recharge, making time for family events and putting the little ones on the bus before coming to work. While we are focused and productive, we also try and take a moment to celebrate the little and big victories.We are committed to controlling our future by executing projects in a way that keeps our investors and lending partners happy – but also in a way that keeps our team engaged and our culture protected.
Salaries
Posted range
$18/hr – $20/hr
Taken straight from the job posting.
