Responsibilities

• Responsible for direct management and motivation of up to 12 Lead Generation Executives ensuring each individual is fully developed to their maximum potential.
• Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
• Support and identify opportunities to improve revenue and customer experience.
• Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
• The role will be a mixture of coaching, advisory, co-ordinating and delivering.
• To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
• KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.

Requirements

• Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
• Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
• A customer centric approach to business in all dealing with customers, peers, staff and suppliers
• Ability to proactively give feedback and act on feedback given – Champions a coaching culture
• Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
• Excellent communication, influencing and negotiation skills, both written and verbal
• Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
• Role model Brakes values at all times
• An ability to build and maintain good working relationships at all levels
• Leads, inspires and promotes confidence within a Team
• Exceptional customer handling skills and experience with strong problem solving capabilities

Benefits

• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility