Responsibilities

• You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
• You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
• You’ll take accountability for the success of in-store processes and operations
• You’ll meet individual KPI expectations and sales goals, while also supporting overall store success
• You’ll lead, support, and guide a team of retail associates
• You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards
• You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations
• You’ll partner with store management to assist with marketing events and programming at the store

Requirements

• You’re a growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
• You’re an excellent communicator who is comfortable using coaching and feedback to develop team members
• You’re an excellent collaborator with a passion for people; uniting the team to work together
• You’re reliable, effective, and add value to the business
• You’re solution oriented; you are resourceful with commitment to following through
• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Benefits

• Take care of yourself and your family through our health insurance offerings
• Invest in your future by participating in our 401(k) (with a company match!)
• Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)
• Build your travel uniform through discount codes, product stipends, and giveaways
• Give back through company-sponsored volunteer and charitable opportunities