Responsibilities

• Own daily community management across all social platforms (including Instagram, TikTok, and Facebook) with a focus on monitoring and responding to comments, direct messages, and user generated content
• Maintain fast, thoughtful responses across social platforms while balancing humor, warmth, and brand self-awareness
• Collaborate with the Influencer/Marketing team to create copy for seeding initiatives, gifting, launches, and VIP communications
• Monitor and reply to comments on paid ads and support the Copy team as needed with in-asset copy and descriptions
• Draft comments for owned social content and reactive communications during launch periods, as well as captions and IG Threads as needed
• Track recurring community questions, feedback, and trends and proactively identify and escalate sensitive topics to necessary teams (including CX and Regulatory)
• Flag potential UGC and creators to relevant Social/Influencer teams
• Stay on top of platform-native behaviors, in-the-know humor, internet culture, and the conversations Starface should be a part of
• Assist with various copy projects as needed, including Big Yellow character development, product launches, evergreen marketing, brainstorms, and new social platforms
• Be available after hours when necessary for timely or urgent matters (including weekends)

Requirements

• You have 2–3 years of experience in social media copywriting, community management, or brand writing
• You have a strong understanding of the Starface voice and how the brand shows up online
• You’re an excellent writer with a sharp sense of humor and strong grasp of tone, timing, and voice
• You’re collaborative, flexible, and able to work quickly while maintaining good judgment
• You’re optimistic, creative, and motivated by fun
• Experience in comedy, improv, or satirical writing is a plus, but not required :)

Preferred

• Experience in comedy, improv, or satirical writing is a plus, but not required :)

Benefits

• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave
• 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend
• Annual learning & development stipend
• Flexible Fridays, and Summer Fridays
• Fully remote work environment
• ...and much, much more!