360PR+, a world-class PR agency recognized for its award-winning creative work for leading brands and collaborative culture, seeks a proactive, technically skilled IT Manager to support the agency's technology infrastructure and lead its evolving use of AI tools and workflows. This role is central to the agency's operations and growth, owning everything from day-to-day systems health and support of employees across two offices, to security protocols and training and integration of third-party AI software platforms that help our people work smarter for our clients, including leading global brands.

The ideal candidate will bring strong technical proficiency and project management skills, along with genuine curiosity about how AI is changing the way we work, and will thrive in a dynamic, creative professional services setting.

Key responsibilities include:

IT Operations

• Manage the agency's IT infrastructure across hardware, software licensing, vendor relationships, and security protocols
• Serve as the primary point of contact for 60-75 employees in a hybrid work environment
• Manage systems access for onboarding, offboarding, and role changes
• Maintain relationship with the agency’s external IT service provider
• Manage the Microsoft 365 admin center, including user accounts, licenses, groups, and permissions
• Configure and maintain core licensed applications (Teams, SharePoint, OneDrive, Exchange, Adobe), as well as several third-party subscription platforms for influencer marketing, social media management, etc.
• Ensure data security and compliance with agency technology policies
• Manage the agency’s IT budget and subscriptions

AI Tools & Implementation

• Support implementation of AI tools, such as Suits.ai and OpenAI, serving as technical liaison with third-party partners and collaborating with 360’s AI Task Force
• Develop templates and practical guides that help staff apply AI tools to their day-to-day work
• Stay abreast of innovation in AI, providing guidance on the implications for 360
• Evaluate effectiveness of implemented tools and gather feedback to inform future technology decisions

Training & Enablement

• Help promote a culture of curiosity and widespread adoption of technology among the agency’s staff
• Design and lead training sessions to build staff confidence and fluency with emerging technology tools and processes
• Act as an ongoing resource for staff questions related to IT, as well as AI in collaboration with 360’s AI Task Force
• Evaluate effectiveness of implemented tools and gather feedback to inform future technology decisions

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• 5 to 8 years of IT management experience, preferably in a professional services or agency environment
• Strong working knowledge of SaaS platforms, cloud services, and device management
• Genuine enthusiasm for AI tools and a demonstrated ability to learn new platforms quickly
• Strong interpersonal and communication skills, with the ability to translate technical concepts for non-technical colleagues
• A collaborative, service-oriented mindset
• A willingness to provide occasional on-call or after-hours support

Compensation and Benefits

Base Salary Range: $85,000 to $110,000

Base salary will depend on numerous factors including but not limited to experience, training, associated responsibilities, education, and other business and organizational needs. Salary decisions are dependent on the circumstances of each hire. Candidates who feel they are well-suited for the position but have salary requirements outside the range are encouraged to inquire about the position.

Salary is just one component of our total compensation package for employees. 360PR+ offers a progressive benefits package, including 90% employer-paid health care for employees, 401k matching contribution, generous paid time off including vacation and wellness days, a flexible hybrid work schedule, and other perks such as a Lifestyle Spending Account, mobile phone reimbursement, Digital Nomad weeks, Summer Fridays, pet parent leave, matching gift program for charity of employee’s choice, and more.

ABOUT US

When you join 360PR+, you become part of a team that is just as committed to your success as you are. From onboarding to ongoing mentorship, frequent opportunities to engage with colleagues and the opportunity to do award-winning work, we make sure you have the touch points and support you need to find your way and flourish.

360PR+ is a certified B Corporation, committed to using business for good and creating a welcoming, inclusive environment for all. To learn more about 360PR+, visit www.360PR.plus and https://www.linkedin.com/company/360prplus.