Responsibilities

• Serve as a technical subject-matter expert for Marketo, AEP, AJO B2B, and the broader email and journey technology ecosystem.
• Provide hands-on application support for complex platform, campaign-processing, data, integration, and email-delivery issues.
• Lead technical incident response, including triage, impact assessment, vendor escalation, recovery validation, root-cause analysis, and corrective-action tracking.
• Improve platform observability through telemetry, monitoring, alerting, synthetic testing, operational dashboards, and documented runbooks.
• Own or support integrations between marketing platforms and upstream and downstream systems using APIs, webhooks, data pipelines, and event-based services.
• Diagnose data-flow issues involving profiles, accounts, contacts, audiences, consent, campaign membership, and journey activation.
• Partner with product and engineering teams to define the modernization roadmap for email and B2B journey capabilities.
• Establish technical readiness gates for AEP and AJO B2B, including architecture reviews, integration testing, performance validation, operational support, and rollback planning.
• Support migrations, platform upgrades, feature releases, and technology deprecations through disciplined change management and regression testing.
• Identify recurring support issues and convert them into durable product, automation, self-service, or process improvements.

Requirements

• Experience building complex software systems that have been successfully delivered to customers
• Experience working with technical and business stakeholders from global cross-functional teams
• Knowledge of integrations, third-party integration tools and ETL with Salesforce
• Experience troubleshooting and debugging technical systems, or experience analyzing and troubleshooting RESTful web API calls
• Experience in translating business needs into detailed feature requirements
• 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.

Preferred

• Experience working in an Agile or Scrum environment
• Experience triaging security alerts, front-line analysis, and escalation
• Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms
• Experience in SQL Server/MySQL, or experience working with REST API based services and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience with any combination of the following: application security frameworks, identity and access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing
• Adobe Marketo, AEP, or AJO certification.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• Learn more about our benefits at https://amazon.jobs/en/benefits