Responsibilities - Serve as the primary operational contact for assigned customer programs and initiatives. - Lead regular status meetings and provide updates on timelines, deliverables, milestones, and implementation progress. - Maintain strong working relationships with customer stakeholders and external business partners. - Ensure customers have clear visibility into active initiatives, priorities, and next steps. - Help identify and resolve project risks, bottlenecks, and operational challenges. - Coordinate implementation of integrated marketing and communications initiatives across multiple agency teams and channels. - Manage project timelines, workflows, deliverables, approvals, and implementation schedules. - Ensure work is progressing according to customer expectations and internal deadlines. - Partner with internal teams to support smooth execution across communications, creative, media, digital, fundraising, analytics, production, and other agency functions. - Track ongoing activities and maintain organization across multiple customer programs simultaneously. Requirements - 8+ years of experience in agency operations, client services, program coordination, integrated marketing, account management, or project management. - Experience coordinating cross-functional marketing or communications initiatives. - Working knowledge of integrated marketing and communications programs across multiple channels. - Experience in a full-service agency environment. - Bachelor’s degree required, master’s degree a plus. - Legal authorization to work in the U.S. required; no sponsorship needed. - Must be self-motivated, detail-oriented, friendly, dependable, and proactive. - Must possess strong financial management capabilities. - Strong organizational and project coordination skills with attention to detail. - Excellent communication and relationship management abilities. - Ability to manage multiple projects and priorities in a fast-paced environment. - Comfortable working across teams and coordinating multiple stakeholders. - Experience creating presentation decks using Google Slides, Canva or PowerPoint required. - Proficiency with workflow and project management platforms, including Monday and Adobe Workfront. - Demonstrated ability to adapt to shifting priorities, demands, and timelines. - Strong analytical and problem-solving capabilities. - Ability to travel when required. Preferred Benefits - comprehensive healthcare - paid holidays - generous paid time off - professional growth opportunities