Information Specialist at VISIT FLORIDA | Florida, USA

Information Specialist

Florida, USA (On-site)

Salary Not AvailableFull time

Posted 3 months ago

Job Description

VISIT FLORIDA shares Florida sunshine with the world. As the state’s official tourism marketing organization, VISIT FLORIDA has been charged with selling an extraordinary vacation product since 1996. As part of our Visitor Services team, we’re seeking a customer service focused individual to fill our Information Specialist position.
This position is located at our I-75 Welcome Center in Jennings, Florida.
Core Responsibilities:

Provide information and exceptional customer service to visitors of the Welcome Center. Provide maps and mileage, as well as information about specific destinations, attractions, amenities, or activities.
Greet and provide refreshments to visitors at the citrus counter. Serve fresh Florida citrus juices as a welcome to the State of Florida. Report daily usage and assist with juice and citrus orders.
Assist visitors in the lobby of the Center and the vending area. Direct visitors to brochures for certain destinations or activities. Maintain awareness of Florida destinations, activities, accommodations, and natural and cultural heritage assets.
Plan and implement promotional events and activities related to themed months, working with industry representatives to carry out programs and promotions.
Maintain supplies of brochures in assigned display racks. Monitor inventories of backup brochures, log utilization of brochures, and order replacement supplies.
Maintain the cleanliness of the VISIT FLORIDA Welcome Center lobby and office area. This will include mopping, sweeping, cleaning, emptying and taking out trash.

The Florida Welcome Centers' hours of operation are 8 am to 5 pm, seven days a week. This is a non-exempt 40 hour a week position with a weekend work rotation required. Additional scheduling specifics with be discussed during the interview process.
Minimum Qualifications:

High school diploma or equivalent
2 + years of equivalent work experience
Strong customer service skills and ability to work a front-line counter
Team player with a flexible and positive attitude
Must be able to obtain and maintain national certification as a Florida Information Specialist
Ability to lift, move, and carry up to 20 lbs. regularly. Ability to stand and walk throughout shift.

Benefits:

Work with a knowledgeable, high-achieving, passionate, experienced & fun team
Comprehensive benefits package, including medical, dental, and vision plans
401(k) plan with generous employer match
Vacation time, paid company holidays, and volunteer hours
Professional development opportunities and tuition reimbursement for continued learning

You will be a valuable addition to the team if you:

Thrive in a fast-paced, dynamic work environment
Live the values that drive our business: Make an Impact, Work Purposefully and Live Passionately, Persist
Embody VISIT FLORIDA’s team principles: Empathy, Respect, Collaboration, Accountability and Fun

Apply Now:
Join us to discover what it is like to be part of a team that promotes the Sunshine State. Apply now: https://www.visitflorida.org/careers. The application deadline for this role is Friday, June 5th.
VISIT FLORIDA is an Equal Opportunity Employer.

VISIT FLORIDA

VISIT FLORIDA, the state’s official destination marketing organization, drives tourism through a public-private partnership that matches public funding dollar-for-dollar. Partnering with thousands of businesses across the state, it serves in a leading role within Florida’s tourism ecosystem, protecting and promoting Florida’s $142 billion vacation brand through global marketing, public relations, and travel trade efforts.Additionally, VISIT FLORIDA provides critical statewide support after hurricanes and other crises, helps destinations attract conferences and conventions, and operates Florida’s official welcome centers.VISIT FLORIDA helped attract a record-breaking 142.9 million visitors in 2024, and secured #1 domestic (14.8%) and #2 international (25.2%) market share in 2023. All that visitation generated $127.7 billion in economic impact and supported 2.1 million Florida jobs in 2023, making tourism a key economic engine benefiting Florida families.The Florida Legislature’s independent Office of Economic and Demographic Research calculates VISIT FLORIDA’s ROI as delivering $3.3 in return to the state for every public dollar invested, making VISIT FLORIDA one of the best performing economic development programs in state history.

Founded in 1996

Tallahassee, Florida, USA

125 employees (43 in marketing)

www.VISITFLORIDA.com