Job Summary

Under direction, is responsible for the coordination of the intake, review, and processing of housing loan applications and program marketing for the Down Payment Assistance (DPA) and Home Rehabilitation programs. Working conditions are primarily inside an office environment. May exercise direct supervision over assigned staff.
This position is a "grant funded" position, therefore unclassified and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.
Work Location
City Tower - 100 W. Houston St., San Antonio, TX 78205
Work Hours
8:00 a.m. - 5:00 p.m., Monday - Friday

Essential Job Functions

• Coordinates the day-to-day operation of the Down Payment Assistance Homebuyer program.
• Actively markets the Down Payment Assistance program to the general public, community groups, partner agencies, etc.
• Resolves conflicts that arise with applicants, lenders, title companies, and realtors regarding the down payment assistance program.
• Ensures applications for assistance are complete and reviews applications.
• Determines applicant eligibility (income, availability of funds, etc).
• Computes the amount of assistance available to applicant and prepares all documents required to issue commitment and schedules appointment for execution of documents.
• Explains conditions of assistance and program to applicants at commitment.
• Orders site specific property inspections, lead base paint inspections, and environmental reviews.
• Notifies realtor/owner/buyer of inspection and review results.
• Prepares legal documents for closing and ensures that all documents and follow up are complete before releasing funds for closing.
• Schedules and attends loan closings once eligibility is determined, funds have been reserved, and vendors have confirmed availability.
• Assists title company with balancing Closing Disclosure to ensure accuracy of final closing costs due to or from buyers.
• Responsible for maintaining related logs and records and preparing necessary reports.
• Conducts training sessions for realtors and mortgage companies who wish to participate in the program.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelor's Degree from an accredited college or university.
• Two (2) years of experience in mortgage loan processing and underwriting.

• Bilingual in English/Spanish.
• Experience determining income eligibility for housing programs.
• Experience in mortgage loan processing and underwriting.
• Experience working within a team.
• Bilingual in English/Spanish.

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of principles and practices of supervision, training, and personnel management
• Knowledge of housing programs and assistance available to customers.
• Knowledge of loan processing practices and procedures.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to prepare accurate and concise reports.
• Ability to communicate clearly and effectively.
• Ability to establish and maintain effective working relationships with City staff and the general public.