Hotel Front Desk Supervisor – Holiday Inn Express & Suites

Full‑time | On‑site

About the Role

Holiday Inn Express & Suites is seeking a motivated and service‑focused Front Desk Supervisor to lead our front office operations, manage staff, and support sales and marketing efforts to increase occupancy. This role is ideal for someone who thrives in hospitality, enjoys developing employees, and maintains a positive, solutions‑oriented attitude at work.

Responsibilities

Front Desk Operations

• Oversee daily front desk activities, including check‑ins, check‑outs, and guest inquiries
• Ensure smooth, efficient, and friendly guest service
• Manage the reservation system, ensuring accuracy in bookings, room assignments, and billing
• Maintain accurate records of guest information, reservations, and financial transactions
• Respond to guest reviews and feedback professionally to support online reputation
• Coordinate with housekeeping, maintenance, and other departments for seamless operations

Guest Relations

• Provide exceptional guest service, addressing inquiries and resolving issues promptly
• Oversee guest relations to ensure positive experiences and handle special requests or complaints professionally

Hiring, Training & Employee Management

• Recruit, interview, and hire front desk team members
• Train new employees on service standards, procedures, and hotel systems
• Train, mentor, and support staff to uphold service standards, operational procedures and hotel systems
• Manage front desk employ
• ees with ongoing coaching and performance feedback
• Create and maintain staff schedules to ensure proper coverage
• Foster a positive, team‑oriented work environment

Sales & Marketing for Occupancy

• Assist with sales and marketing strategies to increase hotel occupancy
• Promote hotel services, packages, and local partnerships
• Support community outreach and business development efforts
• Help implement revenue‑driving initiatives and monitor performance

Administration & Compliance

• Prepare daily reports and assist with budgeting and forecasting
• Ensure compliance with hotel policies, safety procedures, and brand standards
• Conduct or assist with night audit procedures as needed
• Maintain a clean, organized, and welcoming lobby/front desk environment

Qualifications

• Previous hotel front desk or equivalent hospitality management experience required
• Strong customer service skills with the ability to handle diverse guest needs
• Experience hiring, training, scheduling, and managing staff
• Strong leadership, communication, and customer‑service skills
• Ability to multitask and remain calm under pressure
• Familiarity with hotel PMS systems (Opera, etc.) preferred
• Positive attitude and strong work ethic
• Flexible availability, including weekends and holidays

Benefits

• Competitive pay
• Opportunities for growth and advancement
• Supportive team environment
• IHG Employee perks and benefits

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Free parking

Work Location: In person