Host - Player Development - Multicultural Marketing
Bethlehem, PA (Unknown)
Posted 3 days ago
Job Summary
Owns recruitment and relationship management for high-value Indian market players at Wind Creek, driving guest engagement, play assessment, and exclusive comps while ensuring compliance and program understanding.
- Own and develop guest relationships
- Manage player profitability and comps
- Ensure compliance with PGCB rules
Job Description
Responsibilities
- Markets casino amenities to the best potential qualified guests.
- Recruits new mid- and high-value players within the Indian market through direct mail, telemarketing, referrals, on-floor prospecting, community outreach, and off-site events.
- Assesses, measures and rates guests’ play at the Wind Creek based on theoretical information.
- Extends complimentary items and services to guests by analyzing guest play within established guidelines.
- Attracts, develops, and maintains relationships with target customers by delivering personalized guest service.
- Conducts outbound phone calls to invite guests to the property and special events.
- Manages complimentary expenses.
- Maintains overall customer profitability.
- Participates in player events on and off site.
- Amicably resolves customer related problems.
Requirements
- 18 years of age, proof of authorization/eligibility to work in the United States.
- High School diploma or equivalent.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
- Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
- Maintain consistent adherence to the Wind Creek Customer Service Standards.
- Must be able to work varied shifts, including weekends and holidays.
- Must be able to read, write, and communicate effectively in Hindi. Proficiency in additional languages, such as Gujarati, Punjabi, Telugu, Tamil, or Malayalam, is preferred.
- Zero (0) to two (2) years Hospitality or related experience
- Must demonstrate extensive knowledge of high end casino clientele play habits and preferences.
Wind Creek Hospitality
Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance and possibility, where everyone has a feeling of belonging and importance.At each location, Wind Creek not only provides a first-class experience to Guests, we’ve also built a unique company culture that supports its Team Members in remarkable ways. Everything we do is guided by a simple value system: Do it right. Be the best. Have fun.As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
