Responsibilities

• Act as a liaison between the agency and the community regarding patient care
• Gives high priority to compassionate patient care and patient satisfaction.
• Ensures smooth transition from hospital to home setting.
• Visits patients prior to discharge to set reasonable expectations.
• Establishes a trusting relationship with patients and their care team.
• Establishes, maintains, and expands relationships with referral sources.
• Keeps detailed records of marketing activities and strategic initiatives.
• Identifies and resolves service issues with emphasis on patient and referral-source satisfaction.